The school had always gone with Viglen, but the last batch (approx 70) have been awful. We must have had half of them go back with the same fault and they feel horrible and plasticy.
To give them there dues though support has always been top notch, fill out a form on line and they will be out the next day or if they need it back it will take 1-2 weeks to get it back in school. Almost always take your word on the fault so none of the silly going through hoops before they agree to a repair.
Earlier in the year we tried Rock laptops for the first time and they have been brilliant so far, not a single fault with the 20 of them over the last 6 months. Havnt had to try out the support yet, so dunno what that is like.