I've had a bad experience with Equinox. They required payment by credit card and would not give us an invoice to process, Charged an awful lot to replace what sounded like a cooling fan (£130 before even quoting for a repair!) and took weeks over it!
That was last year. In the last week or so another of our UF35 projectors is exhibiting the same problem. Did anyone find an alternative company that repaired on-site in the end?