philclark

Hi There, Ref the 1.1:1 zoom on the XJ-V1 entry model, to offer addtional zoom where required there is a bracket created by RA technology RA Casio XJ-V1-Core Dedicated Projector Mount Casio XJ V1 Core Projector Mount [RA-XJ-V1-DPM-SL] : RA Technology, Projector mounts and cages This should help in any installations where a little extra zoom is required. Hope that helps Regards Phil

Hi There, Wanted to address a few of the points raised in Alis_Klar post; Overheating issues sometimes caused by cages and dust build up in cages, can also be caused by an internal fault which is not actually overheating but shows as Temp light. *Lens of possosite side to most projectors which makes retrofitting harder Some projectors have lens on the opposite side to us but the majority are the same so it all depends on which projectors you are repacing (RA Technology offer a mount which allows lateral movement so you don't need to move brackets) *smaller M3 mounting screws which are not included in some universal mounting kits (RA) M3 screws only used on XJ-A series, all subsequent series are M4 (it is true that M3 screw are not always available in universal bracket bundles but these screws are available at minimal cost. Screws should be less than 10mm otherwise there is danger of damage within the unit. *Unusual IR frequency used which can be blocked by IR smartboards There is some clash with Smartboards which can make the projector freeze. Smart did not check all frequencies when bringing in their new boards so despite our communications with them regarding this they have not changed. Easy fix is to cover the front IR sensor with a small sticker. Crude but solves the problem straight away. *Clover leaf IEC connector (C5 rather than more comon C14)required. Makes retrofitting harder. Understand your comment please see below link for adaptor E4C1003?gclid=COip0JbP8cUCFSLKtAodvUsA0Q :: Data Comms Direct Ltd - First in Network Infrastructure Have you seen the new CORE XJ-V1 projector from Casio, take a look if you can. Great spec & price. Details - Projectors - Products - CASIO Hope that helps. Kind regards Phil

Can I ask how the units are mounted? Are they in cages? Also, colour issue. Could you define colour issue?

Regarding life span. We have a bar in which Casio projectors (specifically the XJ-A145) have been running for 13,000 hours. These projectors are still bright and vibrant providing an excellent viewing experience for customers. If you want to see them in situ. Yates Wine Lodge, High Street, Bedford, Bedfordshire.

Just wanted to take the chance to cover off the pixel issue. When you see dead pixels in the image (could be black / green / red / blue). This is a failure of the DLP chip which was acknowledged by Texas instruments who provide this chip to all manufacturers. Texas Instruments are covering the cost of replacement parts for Casio allowing us to repair the units and return them to customers as quickly as possible. This is in no way a failure of the light source inside the Casio unit. This issue is actually around 2 years old however we are still seeing the occasional failure which as highlighted earlier we are repairing and returning to the customer as quickly as possible.

Hi there, the expected life time of the Casio light source is 20,000 hours. The warranty on the light source has always been 10,000 hours. This January we upped our hardware warranty from 3 years to 5 years meaning that the projector had a fully wrapped 5 year / 10,000 hour warranty. I am keen to understand and try and assist with the issues surrounding reliability. Please let me know more detail. Regards Phil

Hi M3 Hope that helps

Hi, The Casio projectors already have the warranty applied to them before they arrive with you. Additional information helps Casio speed up the process if there are any issues with the product requiring repair moving forward but is not essential for the warranty to be valid. Hope that helps Phil