gonzodad

pm me your fault ref number and ill see whats going on with it.

maark - r u using the 'old' embc proxy or the new websheild one ? (there is a known issue on the websheild one with https sites that is being worked on)

sorry to hear about the problems you're having tonyd. we did indeed have a event that caused loss of service for you. I'm concerned about the other items you raised (to get all the services working), can you pm me your details and i'll make sure someone works thru them with you. cheers gonz

good luck Steve, certainly kept us on our toes !

yes, currently certain changes don't come into affect immediately. call the service desk and they can confirm the method you are doing is correct.

Hi - the dev chap is one of ours, he is already aware of your issue.

synaesthesia - thanks for posting the details, no problem at all. good talking to you.

guys - I've setup an open Q&A with the lead TDA for mailmarshall. it will take place sometime on Tuesday via a freephone conf call bridge. If you've been piloting the admin console and want to join the call please pm me and ill send you the details as we're really interested in your feedback. looking forward to talking to you then synaesthesia. gonz

syn - i will pass onto the project team. that 'feature' may be by design !

check ur inbox

Synaesthesia – if you used to have access to admin webroot, then equivalent accts are available in mailmarhsall. The new system has been in since beginning of Aug…my understanding...the decision to have a staged release and not initially open admin console to all, was so that the project team could monitor, control the and have full visibility of the issues as the system took its first real steps at the start of term. PM me your details and I can check your admin acct and get details to you. Cheers Gonz

hi guys - unfortunately the SAN in one of the data centres failed, as per the top major incident in the picture rush_tech has posted. not sure why the traffic lights were still green, they should be now as service restored, but not during the event. I will look into it. Sorry for the disruption to service. Regards Gonz

hi willott - that mirrors what we see on our side, hundreds of html based sites with normal load and any individual webserver works fine, however it only takes a few PHP CMS sites with high load and we can see issues. We are looking at other options to address this, in the mean time ill find out about the sql servers for you.

andy_d - you could either be down due to the upgrade (and not knowing about it) or as grunmbledook says, if you are on web2 (which was swapped out due to a fault over Christmas). I take your point about the communications, i will check, but i think the only formal way embc and LA's can contact the school is via normal letter to the Head. I will see if we can augment that in the future by mining for email details from our servicedesk app for the last person to log a call on (in this example) webhosting, which should be typically someone like yourself. obviously its just an idea at this stage and could be shot down in flames at some point, but i will look into it.

The problem ticket was updated with the below earlier today, it looks like it will be a few more days. We are trying out some immediate options for individual schools with urgent requirements that can't work to that timeframe, pm me for more details. ---------- The restores have now taken place on the new Web2 server. The current estimate for this server to be put into live production is now provisionally Christmas Eve. This date will be dependent on the outcome of further QA work and stress testing currently being performed by engineers which may result in further optimisation work. This means that access to update websites and the Plesk panel will be unavailable until this is completed and the change freeze lifted.

The new server was finished this evening and a change freeze is now in place on the current web2 server (so we can take a backup of the data from it and then restore to the new server). This means you wont be able to admin your site for most of tomorrow. if thats a problem, drop me a pm and ill see what we can do to put any changes you want immediately on the new server. ETA for this new server to come live as the 'new' web 2 is tomorrow evening. gonz

Guys - i dont know why the problem ticket has not been updated, will find out and sort that. In the background the problem management team and lead techs have been working on it. they have built a new server from the ground up to bring into service to replace web2 (to do this seamlessly so users don't have to change anything at their end it takes some tech wizardy thats beyond me), approx ETA for this new server is end of today. I will post here when i know for sure. sincere apologies for this service not being fully available to schools.

@EdWhittaker - have you seen any school activity yet ?

Jobos - team leader just came back to me and said he had seen this call and helped close it, something to do with having that added in to trusted sites. Hope that's you he sorted! Let me know if not. Cheers Gonz

Jobos - I've asked our service desk(synetrix) if they have seen this issue before, will let u know what they say.

@kaphc - currently its not enabled, we have been looking at it, its effectively a ‘catalogue’ of images and code that you can use to build up a webpage. We're assessing it's use on performance etc. If that goes ok we will talk to embc about adding the functionality to the service. Sorry i don't now at this time if it will incurr extra costs. @edu-it- each website owner should have been told their migration date and as all complete now, you probably have been, pm me your domain and I'll find out the date you went across if u like.

Plesk is the backend web hosting software we use on the embc server.

Hi Edu-IT - the upgrades are designed to improve performance, the works started 25/10 and individual website migrations began on the 22nd November. Unfortunately the adverse weather came in the middle of the migrations, so the full benefit of the upgrades were not realised. The migrations finished on Friday 3rd Dec.

got your PM cheers. a servicedesk team leader will contact you, as they want some more diags / technical info to help troubleshoot.

@EdWhittaker - yes we provide the filtering and the network for most lgfl schools. PM me your call ref and ill see what i can do to resolve the situation.