D-Link

Drop me a e-mail with your contact details and I will get one of our engineers to get int touch with you Andrew antaylor @ dlink.co.uk

You should try to set the channels as far apart as possible, channels 1, 6, and 11 is best, but 1,4,8,12 works OK as well. You just need to make sure you can not seem more than one AP on any channel at any part of the school. In practice this can be quite hard to achieve in a school environment, so make sure where the AP's are on the same channel in any one area one AP is nearley 100% signal strength and the other us under 20%. If this does not make sense or you need more help you can e-mail me at antaylor @ dlink.co.uk. Andrew

If you want to have a chat about replacing the switches feel free to drop me a mail. antaylor @ dlink.co.uk Andrew

I did not post anything on this until the issue had been resolved to the schools satisfaction. To do so would have not been fair. From reading this thread it is obvious our internal systems initially let this school down. But, D-Link is a company that learns from its mistakes, takes responsibility, and is committed to giving the best possible service to the UK education market. If anyone on this forum is not happy with our products or the service they have received in any part, just let me know and I will do anything in my power to find a satisfactory resolution. D-Links involvement with Edugeek is not about advertising, but engagement with this community to give another route for you to talk to us directly at a senior level. Andrew Public Sector Business Manager (D-Link UKI) [email protected]

If you drop me a mail I will try any help you resolve this. [email protected] As said before, it sounds like an environmental issue, could be just a case of working through what actually is causing it. Andrew

I am sorry you have had a bad experience. Technical support is a real issue for most manufacturers, I personally would like all our support to be local in the UK, but that is not economically possible these days. When you sign up to a support contract and the outsource company let you down, as a company you have to go through a lot of legal proceedure to get out of that contract. I know service levels were poor, and we have now internalised our support function through our India office. It is not perfect, but it offers a support function that is part of D-Link as a world wide company so we have direct control over the quality, plus we can guarantee the technical knowledge of the staff. This is no excuse for the service you received, which as you said was unsatisfactory. I (for the last two years) try to bridge the gap between D-Link the company and educational users as part of my job, and I am sorry no one put you in my direction. I have given my details to every LEA, and all the major educational resellers. I also know that our support function should have let me know but I doubt the support person knew I existed. D-Link generally has a very good reputation in the education market, but we do get it wrong sometimes. If you want to talk about this to a human being call me on 07834 265319 and I will make sure that your complaint goes to the top. Things like this annoy me, and I need to ensure that the people at the top can see how their decisions can impact on D-Link customers. Andrew

Hello Chris, I will not pretend to be a genius with the consumer products, but are you running the latest firmware on the unit? Let me know the version you are running and I will check if it is the current best option. I know what you mean with having to wait with the ADSL to come back to life, I have the same issue myself at home. The unit certainly shouldn't be crashing all the time, drop me a mail on [email protected] and I hopefully we can resolve the issues without having to through tech support. Andrew

Hello, My name is Andrew and I look after D-Link's education business in the UK and Ireland. I think this website is a cracking idea and I am happy to support it. If you have any questions or issues regarding our kit, or networking questions in gerneral just drop me a message below or PM me and I will do my best to give you the answers you want. Don't worry, you will not get any sales pitches from me. But as I said if you want to test any products, need any surveys completed (wireless or switched), have any issues with products, or just want to touch base with D-Link drop me a message. Andrew