SmaraitanCollege

That's the ticket! Thanks alot for your prompt response! I put my local timezone in rather than London (Australia/Adelaide) and it works a treat. I'm telling you, this is infinitely better than our old system of having a table ruled up on the whiteboard and having to remember to update it when you go out to change a toner! Thanks again.

Sorry to double post, but i also noticed that the developer is looking at ways to make the Toner warning customisable. That's a great idea for the obvious reasons. I was thinking that as an alternative to making them manually customisable, perhaps they could reference the number of printers in the database. That way if you have Eight printers of one type, if the toner stock falls below 8 you get a yellow warning, and if it gets to 1 or 2you get red. Just an idea. Great work on it thus far anyway!

I hope i can get a bit of advice. I apologise in advance, because i'm not a regular MYSQL and PHP user, so it's probably something really obvious. The Inventory database all seems to work fine in itself, but i'm getting the massive slew of information when i navigate to it. There are a couple of warnings at the bottom. I have created the session folder, and i believe it has correct permissions (it writes session files in there, so looks ok) Here's the code: Context ------- $_SERVER: Array ( [_FCGI_X_PIPE_] => \\.\pipe\IISFCGI-7b443fb8-a24b-466c-944f-83e584009e86 [php_FCGI_MAX_REQUESTS] => 10000 [phpRC] => C:\PHP\ [ALLUSERSPROFILE] => C:\Documents and Settings\All Users [APP_POOL_ID] => DefaultAppPool [ClusterLog] => C:\WINDOWS\Cluster\cluster.log [CommonProgramFiles] => C:\Program Files\Common Files [COMPUTERNAME] => SAM-WEB [ComSpec] => C:\WINDOWS\system32\cmd.exe [FP_NO_HOST_CHECK] => NO [NUMBER_OF_PROCESSORS] => 2 [OS] => Windows_NT [Path] => C:\PHP\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Microsoft SQL Server\80\Tools\Binn\;C:\Program Files\Symantec\pcAnywhere\;c:\netopacs;c:\amlib [PATHEXT] => .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH [PROCESSOR_ARCHITECTURE] => x86 [PROCESSOR_IDENTIFIER] => x86 Family 15 Model 6 Stepping 4, GenuineIntel [PROCESSOR_LEVEL] => 15 [PROCESSOR_REVISION] => 0604 [ProgramFiles] => C:\Program Files [systemDrive] => C: [systemRoot] => C:\WINDOWS [TEMP] => C:\WINDOWS\TEMP [TMP] => C:\WINDOWS\TEMP [uSERPROFILE] => C:\Documents and Settings\Default User [windir] => C:\WINDOWS [__COMPAT_LAYER] => EnableNXShowUI [FCGI_ROLE] => RESPONDER [APPL_MD_PATH] => /LM/W3SVC/1/Root/Senior/content/staff/it/printmaster [APPL_PHYSICAL_PATH] => E:\SAM_INTRA\www_root\Senior\content\staff\it\printmaster\ [AUTH_TYPE] => {empty_string} [AUTH_PASSWORD] => {empty_string} [AUTH_USER] => {empty_string} [CERT_COOKIE] => {empty_string} [CERT_FLAGS] => {empty_string} [CERT_ISSUER] => {empty_string} [CERT_SERIALNUMBER] => {empty_string} [CERT_SUBJECT] => {empty_string} [CONTENT_LENGTH] => 0 [CONTENT_TYPE] => {empty_string} [GATEWAY_INTERFACE] => CGI/1.1 [HTTPS] => off [HTTPS_KEYSIZE] => {empty_string} [HTTPS_SECRETKEYSIZE] => {empty_string} [HTTPS_SERVER_ISSUER] => {empty_string} [HTTPS_SERVER_SUBJECT] => {empty_string} [iNSTANCE_ID] => 1 [iNSTANCE_META_PATH] => /LM/W3SVC/1 [LOCAL_ADDR] => 10.189.18.12 [LOGON_USER] => {empty_string} [PATH_TRANSLATED] => E:\SAM_INTRA\www_root\Senior\content\staff\it\printmaster\index.php [QUERY_STRING] => {empty_string} [REMOTE_ADDR] => 10.189.114.142 [REMOTE_HOST] => 10.189.114.142 [REQUEST_METHOD] => GET [sCRIPT_NAME] => /Senior/content/staff/it/printmaster/index.php [sERVER_NAME] => 10.189.18.12 [sERVER_PORT] => 80 [sERVER_PORT_SECURE] => 0 [sERVER_PROTOCOL] => HTTP/1.1 [sERVER_SOFTWARE] => Microsoft-IIS/6.0 [REMOTE_USER] => {empty_string} [REMOTE_PORT] => 53918 [url] => /Senior/content/staff/it/printmaster/index.php [REQUEST_URI] => /Senior/content/staff/it/printmaster/ [DOCUMENT_ROOT] => E:\SAM_INTRA\www_root [sCRIPT_FILENAME] => E:\SAM_INTRA\www_root\Senior\content\staff\it\printmaster\index.php [HTTP_CONNECTION] => Keep-Alive [HTTP_ACCEPT] => image/jpeg, application/x-ms-application, image/gif, application/xaml+xml, image/pjpeg, application/x-ms-xbap, application/x-shockwave-flash, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, */* [HTTP_ACCEPT_ENCODING] => gzip, deflate [HTTP_ACCEPT_LANGUAGE] => en-AU [HTTP_COOKIE] => ASPSESSIONIDCABCSCAD=BDAFCAKAOLBAAIBOPJJJAJPE; ASPSESSIONIDCCDBTDBC=GPLHFPLAKJKLBLGPFHJPFHOO; ASPSESSIONIDCCDCSCBC=DOALICMACBLLPEANMCNAJEPB; ASPSESSIONIDCABDTDAC=JHLLNEDBAFFEDOJKABDBAODI; ASPSESSIONIDAAADTCBD=NDKNNLFBCENANAPGPBJAFEKD; ASPSESSIONIDCCCBTCBD=ILEJLJGBGFCOLCGJLFEBKMAE; ASPSESSIONIDCCADTCAD=IMHHMPNBJIPPHIHKBAJDJCDF; ASPSESSIONIDAADADBAB=DOFNLLOBBKDBIGJMMABCEBMB [HTTP_HOST] => 10.189.18.12 [HTTP_USER_AGENT] => Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3) [ORIG_PATH_INFO] => /Senior/content/staff/it/printmaster/index.php [php_SELF] => /Senior/content/staff/it/printmaster/index.php [REQUEST_TIME] => 1285815144 ) $_POST: Array ( ) $_GET: Array ( ) $_FILES: Array ( ) $_SESSION: {null} $_COOKIE: Array ( [ASPSESSIONIDCABCSCAD] => BDAFCAKAOLBAAIBOPJJJAJPE [ASPSESSIONIDCCDBTDBC] => GPLHFPLAKJKLBLGPFHJPFHOO [ASPSESSIONIDCCDCSCBC] => DOALICMACBLLPEANMCNAJEPB [ASPSESSIONIDCABDTDAC] => JHLLNEDBAFFEDOJKABDBAODI [ASPSESSIONIDAAADTCBD] => NDKNNLFBCENANAPGPBJAFEKD [ASPSESSIONIDCCCBTCBD] => ILEJLJGBGFCOLCGJLFEBKMAE [ASPSESSIONIDCCADTCAD] => IMHHMPNBJIPPHIHKBAJDJCDF [ASPSESSIONIDAADADBAB] => DOFNLLOBBKDBIGJMMABCEBMB ) Warning ------- {doc_root}\Senior\content\staff\it\printmaster\index.php(22): include_once('E:\SAM_INTRA\ww...') {doc_root}\Senior\content\staff\it\printmaster\inc\init.php(16): fSession::setLength('1 hour') {doc_root}\Senior\content\staff\it\printmaster\inc\flourish\fSession.php(409): strtotime('1 hour') [internal function] strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'UTC' for '9.5/no DST' instead Warning ------- {doc_root}\Senior\content\staff\it\printmaster\index.php(22): include_once('E:\SAM_INTRA\ww...') {doc_root}\Senior\content\staff\it\printmaster\inc\init.php(17): fSession::open() {doc_root}\Senior\content\staff\it\printmaster\inc\flourish\fSession.php(306): session_start() [internal function] session_start(): Cannot send session cookie - headers already sent by (output started at E:\SAM_INTRA\www_root\Senior\content\staff\it\printmaster\inc\flourish\fCore.php:740) Warning ------- {doc_root}\Senior\content\staff\it\printmaster\index.php(22): include_once('E:\SAM_INTRA\ww...') {doc_root}\Senior\content\staff\it\printmaster\inc\init.php(17): fSession::open() {doc_root}\Senior\content\staff\it\printmaster\inc\flourish\fSession.php(306): session_start() [internal function] session_start(): Cannot send session cache limiter - headers already sent (output started at E:\SAM_INTRA\www_root\Senior\content\staff\it\printmaster\inc\flourish\fCore.php:740) Thanks in anticipation. From what i can play with, it looks fantastic!!

I retract my previous statements regarding AB Tutor Control, since that post we have managed to resolve most issues with it, and it's now running as hoped. My apologies if i have mislead anyone with my hasty post.

Not particularly sure why, but we have constant problems with AB Tutor Control here. The Monitor screen constantly errors and loses connection, and it also likes to latch onto PCs which we don't want to monitor, despite the fact it's set to look at only a predetermined range of Netbios names. We also found it sends a huge amount of data over the network, when it's not really doing much. (But this may turn out to be on par with all the other software, I don't know). Their support has failed to fix, or troubleshoot, any of these issues which is disappointing. I actually came here today to see what everyone else is using, only to find everyone loves what we're trying to get rid of!

Whhops! I've already gone rampant on your forums without Introducing myself! I'm Glenn, 26, an "IT Support Officer" from South Australia. I've actually been a lurker here for some time, since working in Education I've had several queries that have led me here for a resolution, so i thought it fair to sign up and hopefully give something back. Before securing my position at a High School in SA, I had been a Help Desk Officer at various places, notably a Hospital in Adelaide, and a Technical College. I then had a brief stint as a teacher of IT, before deciding that despite the awesome pay, i couldn't hack the workload (lazy beast i am). So here i am in Catholic Eucation! IT Support Officer to a 3 campus school. (Although I'm also a Desktop Admin and general dogsbody aswell, i just don't get the glorious pay packet!) I've been lucky (or not) enough to have been here through some major transitions, with the amalgamation of the three schools, plus a move to a Catholic WAN environment, and our main site has recently gone from being Netware to Server 2003. It's hard work, but usually rewarding! Thanks for making me welcome already!

This issue had been driving me up the wall for months. In the end i just set the proxy and homepage on the default profile and blew the image out, so i could still use folder redirection. The fix you claim worked for you didn't do the trick for me, which is strange...maybe it was how you held your face at the time!

As has already been mentioned, one on one time is the best way to get "the new guy" into the action and doing it right. As for Passwords and IP ranges etc, what we've done here is put that data in excel files on our ITCommon drive (a drive only for the IT staff). So it's in there with a bunch of documentation (essentially a pretty average knowledgebase collated over the years), and a bunch of regular use software setups etc. When the new guy comes along the first thing you teach them is that if they need something, most stuff is on ITCommon! The one thing that benefited me when i first came into my job was the Network Manager letting me loose on projects first up. He let me go my hardest on a brand new server, setting it up with Exchange. I had absolutely no clue what i was doing, but his kind words were "if you *ck it up, we can just blow it away and do it right"! That attitude sounds funny, or even harsh, but working things out for yourself has been the best way for me to learn things, and also simply learn to be self sufficient. Hope the new guy is settling in alright!

I thought being appreciated in the field of IT was a myth. I'm glad to hear that it has happened at least once!

Our situation is different in that we're one school, and i'm employed to essentially go where i'm needed, rather than being involved in a contract with external schools. Thus if someone phones up in a panic, i'm obligated to get on my bike and sort them out! (Or go wherever the most need is). It's certainly an intriguing topic of discussion though!

When i create a new image i tend to set up all applications under an administrator account. I then create a brand new profile that i'll use to replace the default profile. That way all the temp files and setup guff is in the Administrator account rather than the one that everyone will be creating when they log in. So in the new profile i set up the usual stuff like desktop wallpaper etc. Then i run all the programs that usuall have a first run dialogue...acrobat, office etc. I also try to disable updates of things like Java so the popups don't annoy users. I then copy this profile over the default user and as a general rule it's well under a Mb. It's still slow logging in, but it's not as bad as it could be!

I work at a school that has recently amalgamated 3 local schools under one title. But the split-site arrangement still exists (except now they're campuses rather than schools!). The original set up was that we have two techs at the large Senior school site, and one tech that split his time between the two primary campuses. This worked quite well. Unfortunately our Primary school tech got poached by another company so we've been struggling along with only two techs, based at the senior school, supporting three campuses. To try to keep the Primary campuses happy, we "trained up" a couple of admin staff to do the menial jobs like change toner and reset passwords. They also act has foils for us, and relay jobs to us as we need to do them, thus we're not often having to rush out to another campus for one piddly little job. (Just because a teacher has her knickers in a twist). Idealy we'd go back to having another tech to support those two sites, but at the moment we're doing alright. I also visited another multi-campus school recently and they have 3 techs based at one campus, and they alternate between them the support of the second campus. I think they do a two week stint and then swap. Good luck with it all!