JonFromRHS

Just had this because ofcourse non of this was followed when they released the the updated version that requires Text Suggestions disabled ffs! Thanks for updating us about the things you have tried so far. With all the information you have provided, I would like to suggest you try manually installing the current version (25.03.070.039) of SecureClient (using the link: https://wjec.surpass.com/LaunchTest/SecureDelivery )on a PC with Admin permissions first to get the Client working on a device with no restrictions. When you get to the point where you get the error message 8053 – Windows Text Suggestion, please ensure Group Policies are in place which set the below registry keys to ‘0’ Windows 11 HKCU\Software\Microsoft\input\Settings\EnableHwkbTextPrediction HKCU\Software\Microsoft\input\Settings\MultilingualEnabled HKCU\Software\Microsoft\TabletTip\1.7\EnableAutocorrection HKCU\Software\Microsoft\TabletTip\1.7\EnableSpellchecking (The above keys relate to the following settings: Show text suggestions when typing on the physical keyboard; Multilingual text suggestions; Autocorrect misspelled words). After setting registry keys, please launch Client software and see if it gets to the point asking for an 8-character keycode. You can then test whether it fully works on a machine with no restrictions with a valid keycode. Please let me know when you get to this point, then I will provide a valid keycode for you to check. If this works successfully without any errors, it will be easier to figure out the actual issue stopping the Client on exam user account with restricted permissions. Let us know how far you can get on a machine with unrestricted permissions using above instruction. Kind regards,

Yes I have started experiencing this today after Octobers update. I get blank shortcut on our Exam users desktop after admin installation - our exam user has all text suggestions disabled via GPO. I have tried using an older installer for v24.2.70.44 and the shortcut appears on the exam users desktop as it should but the app obviously cannot update due to the versions behind that it is. I am currently communicating with WJEC about this as other schools in our County Borough are working without issue but ours doesnt want to play ball. Install as Admin using the latest version downloaded from WJEC. Run the app as admin to make sure its up to date. Run the app as admin and the message ERROR 8053: secure client cannot be opened until Windows Text Suggestions are disabled. Log on as our Exams user - App performs update check and then freezes the screen with no task bar and shortcuts cannot be clicked just like the screen of the application should be loaded but it isnt loaded. I have scoured the web for Filtering Urls to add into our smoothwall filters list and added all that I can find. This was working perfectly for our exams during the summer and I keep it updated every month by running the application via IMPERO remotely after hours to make sure the application is kept up to date. This is becoming a very frustrating application to fault find. I have literally registered on edugeek just to respond to this post. Regards Jon