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SupTech

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Everything posted by SupTech

  1. Seems some are fine, and others aren't he's compiling a list now. I'd also suggest keeping an eye on anything exporting data such as Wonde or Groupcall because I'm seeing errors in the error log from them which arn't usually there.
  2. I called up support and our Data Manager called up just after I did. I got told there's been no reports of it, of course not your lines open at 8am when I called.... Anyway, when the Data Manager called apparently someone made a change whilst we were on the phone then it started working again. I can see a few others having the issue on 'Brom Community'. Give them a call hopefully they can get it working for you quickly.
  3. Yes they are now however before 8:10am they weren't hence the suggestion that people should rerun any reports that ran before 8:10am. Edit: Actually I suggest everyone go through and check your reports, all of ours have had the filter settings removed which has made many of of them useless or unreadable.
  4. If anyones scheduled reports run before 8:10am you'll want to rerun them. Same issue as yesterday, but they've applied the fix quicker.
  5. Our scheduled reports aren't running as well, our data manager has said there are a few other schools having this issue. Just got to do the usual, submit a ticket and receive a response without any real explanation of the cause.
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