snail5967

Yes - just started using it

We had staff trying to get in before 7.45 this morning - the case was only acknowledged just after 8am so obviously it's a monitoring problem at the Bromcom end otherwise they should have automatically picked it up as an issue. We could do with an update as to what has caused the issues and what is being done to prevent the reoccurance. We rely heavily on this cloud based solution so when it goes down, the entire school is in the dark, so to speak. When we had issues with the LGFL network a few weeks ago, we had reports from the CEO apologising and explaining the issue - will Bromcom do the same I wonder.......?

Hi All, We are trying to use Google Integration in Bromcom - we have managed to get these 2 to sync so that all the people, classroom etc are integrated between Google Classroom and Bromcom. The issue we have come across is that with new starters, they are not automatically being added to Google and it appears that Bromcom is taking the data from Google first. This means at the moment, I have to manually add a student in Google admin. Their user names and passwords are on LGFL but this doesn't seem to be syncing over to Google. Does anybody know if I am missing something - maybe another setting somewhere in Google or LGFL? TIA

We think we have now solved the problem at long last!! It was a proxy setting issue where the program is asking for proxy for students when they use it. We were getting a pop screen asking for login details again and this was then causing everything to hang. It turns out that it was RM that was causing the block - we had to set the program to allow in the student proxy settings (not something we usually touch!). Once that was done - no more pop ups and the software launches with no more problems - thank you so much for the tips though - gave us something to dig into...

lol - can't agree more! I think we will have to do something like that - it's a pain to do with each pc in a couple IT rooms. Plus we have another update coming to surpass that will probably break everything again!! Our defaults are no proxy. If we ignore the pop, it denies them access, if we put in login details, it creates a smoothwall proxy that seems to stop the test from loading. We are checking with smoothwall to see if there is a setting that needs to be tweaked there...

After playing around and checking - there is a proxy file in the secure client program - this is where we had the problem. For some reason, when we log in to secure client with a student login, it pops up with a proxy prompt asking for a user name and password (this is usually the pc login)- in the past, we enter it here and then login to secure client. For some reason, it now writes a command in the secure client proxy file to make the proxy "true" with a smoothwall command added. We have now worked out that if we just cancel this prompt, the program loads fine and the exam code works straight away on some computers but on others, we get an offline message!!! Whoever writes surpass needs to pop in to our school so I can have a little 'chat' about the effects a small change can have without proper testing first!!!

Thank you for that - we don't have a problem installing, updating and running the software - its only when we enter the exam codes that we have the problem...

We already have that for the end user... - - - Updated - - - Thank you but we don't use proxy on our servers...

Thanks for that - we don't use a proxy though!

HI, Has anybody had a problem with surpass secure client? - we have installed and updated the software fine. We can launch the software fine. If we log in as an admin, we can access the tests ok. If we use with a teacher or student account, after entering the test code, the screen just hands on downloading and nothing happens. We are using RM CC4, LGFL, SOPHOS and SMOOTHWALL, we have allowed all the relevent URL's that are provided by Surpass. No error messages pop up but something seems to be preventing the tests from loading but is not flagging anywhere that we can see. We used to able to launch everything fine before Junes updates. Since then, something has changed - we have been in contact with surpass and they have been little/no help so far!! Does anybody have similar problems or have a fix please??

Thank you for that - found it in the end after scrolling through the list, then realised I could search it and, hey presto!!

Hi, Does anybody know how to fix the keyboard language on Chromebooks to prevent students from changing it to, say Russian or Greek etc? When monitoring students that have gained unauthorised access to games, videos etc. - I can't block them if the language is not English when using Impero - the sites come up with just a bunch of numbers and if I block them, everything gets block across our entire Chromebook network!! I want to stop students from adding additional input methods and languages - any ideas would be greatly appreciated....