Hi there
You raise some legitimate concerns.
E.g your website is your image it should depict that you have certain standards. On the other hand i think it's an indigogo/kickstarter company so it's natural not to have the appropriate procedures to hold against big network players like cisco, draytek, aruba, tplink etc.
From their relevant manual page they seem to have some basic application control features
https://help.firewalla.com/hc/en-us/articles/360050863873-How-do-I-block-an-application
It is what it is guys a small company providing a more basic solution. The question is if it is a viable solution.