EntrySign_Support

Hi @mat1986 We hope that you're doing well. We've dropped you a message regarding the above and will be happy to assist where we can. Kind regards, EntrySign Support.

Thank you @Dos_Box, our colleague had a great time and we're always happy to support Edugeek!

Thank you for speaking with us today @JazzFlute, we're always happy to help where we can, and we're pleased that on this occasion we were able to assist in getting things working for you again. We should however take the opportunity to highlight the benefits of using genuine EntrySign hardware as there is considerable added value in doing so which may not at first be apparent but are to some degree highlighted by this very issue... Firstly, EntrySign RFID readers are multi-format, multi-frequency units and are not limited to a single technology or frequency. If for example you were to move to a different RFID technology in future, or need to support another technology in addition to your current one it is highly likely that our readers would support those cards or fobs with a simple configuration change and without needing to buy new or replacement hardware. Cheaper readers typically only use keyboard emulation, whereas the EntrySign software communicates with our own readers directly and at a lower level which allows us to offer additional functionality. This includes the ability to manipulate token numbers in real-time ensuring compatibility and actually preventing the specific issue you experienced here where tokens read differently across different systems or hardware. With EntrySign readers we can ensure that token numbers are read consistently, including across 3rd-party solutions which we integrate with as well. EntrySign readers can also be used to authenticate Back Office Suite users, so you can log-in to the Back Office Suite using your staff ID card or fob which is a really convenient feature especially for frequent users. Additionally, when using the EntrySign Back Office Suite to administer users, scanning an ID card or FOB on an authentic reader will automatically bring up the corresponding user's record which again is really convenient. Perhaps most importantly however is that EntrySign hardware is tested by us and has been selected or developed specifically for it's quality, reliability and compatibility. Our hardware and software builds are tested to ensure they remain fully supported by future software releases, avoiding exactly this type of issue. Genuine EntrySign hardware also benefits from our best in class warranty of course and remain fully covered and supported along with the rest of your system under our extended support agreements. Unfortunately we're unable to verify compatibility of any 3rd-party hardware nor can we guarantee that such hardware will remain compatible with future builds and software updates so we'd always recommend purchase authentic, approved EntrySign hardware wherever possible. Any questions, please let us know! Kind regards, EntrySign Support.

Hi @JazzFlute, I hope you're doing well. I'm sorry to hear that your reader has stopped working. We completely understand how disruptive and frustrating this can be, particularly since it had previously been functioning as expected. While we do recommend using our own EntrySign RFID desktop enrolment readers for full compatibility with the EntrySign back-office suite, please be assured that we are not leaving this unresolved. We remain committed to supporting you and working towards restoring full functionality. To that end, we have assigned a senior technical representative from our team to investigate the issue in detail and determine the root cause. If there is a way we can assist or provide a solution, we absolutely will. Thank you for your patience and understanding. Please don’t hesitate to reach out if you have any questions or need further assistance in the meantime. Kind regards, EntrySign Support.

Hi @PotNoodleTech, I hope that you're doing well. We’d like to kindly invite you to provide feedback on your experience with EntrySign. We continuously improve our solution and frequently release updates to our customers with software assurance. These updates usually include new features, bug fixes, and improvements to the user interface and overall user experience, with customers like yourself often being the driving force behind these changes. If you’d like to provide your contact details privately, we would be more than happy to reach out and discuss further. Kind regards, EntrySign Support Team

Good Morning, Hope you're well. If you would like to provide us with some contact detail's through a private instance, our support team would be happy to investigate the MIS and EntrySign setup to find out why the 'L' mark written by EntrySign is being overwritten with the 'N' mark. Kind regards, EntrySign Support.

Hi @Ergo30, Thank you for your post. I can confirm both are available within EntrySign. We have contacted you directly with more information. Kind regards, EntrySign Support.

Hi @Koldov, Hope you're well. I hope you don't mind us replying to this post, we are of course eager to provide some clarity on the situation and hopefully put your mind at rest. We do indeed ask for some of the information mentioned above in order to prepare and configure as much of the solution as we can ahead of installation but rest assured we do not request that you send this via email but through a secure portal. The information is only submitted via the portal and is deleted automatically once received by us. The login details for accessing the portal are supplied to the main contact we are provided for the order, which in your case may be the business manager. We do always like to engage with the on-site IT staff/network manager as early in the process as possible but also understand that procurement processes don’t always include them. One of the first things we request through the portal therefore are your contact details to allow us to make contact with you. We also recommend throughout the portal that the person submitting the information consults with the IT manager/technician. We have numerous staff here who are ex school IT managers/technicians, so we understand it from your perspective and would be happy to speak to you as early as possible. Regarding remote access, this is something we request to facilitate remote configuration and any immediate post-implementation support, however we also understand that TeamViewer is not necessarily the preferred method for some organisations so we do offer more options (including your own preferred solutions where possible) and again the portal provides an opportunity to inform us of your preference in this respect. It is also worth noting that we do not request unattended access, so you always have control over if and when we connect. I also think that there may be some confusion around the details we require for MIS integration. These credentials are only required to connect EntrySign to an MIS (if requested) and are stored only within your on-premise solution. You are also free to change the password used for this after configuration and we are happy to help you through changing this on the EntrySign system. We have no requirement to know any passwords beyond the initial configuration. All the information we request is purely for the purposes of configuring your system initially, and we do not sell or share it with anyone else. It’s one of the advantages of EntrySign being an on-premise solution, it’s easier to retain control of your data and you can rest assured we have no interest your data after configuration. If you would like to contact us directly through private message, email or phone, we would be happy to arrange a time for one of our technical team members to assist in providing you with more information on EntrySign and what we require during the implementation process as well as answer any questions. We hope to hear from you soon. Kind regards, EntrySign Support

Hi Koldov, We do have technical requirements such as the ones you've mentioned above. All information regarding the implementation we do provide during the order processing stage. We're more than happy to involve you or any member of the IT team or services in the implementation and in fact our order process encourages it. We have a number of people here who are former school Network Managers so we fully understand it from your perspective and can give you all the information you may need in advance of the installation. We're happy to jump on a call too and talk network/technical and answer any questions etc. Hope nobody minds us posting in here, we are an EduGeek sponsor and just trying to help

Hi, Thank you for reaching out to us! We would be more than happy to help you with the questions you need answering. Furthermore, if you are interested, we can coordinate a dedicated product specialist to reach out to you and conduct a comprehensive demonstration of our system. Kind regards, EntrySign Team.

Thank you for bringing this to our attention, it is very much appreciated and EntrySign would be more than happy to assist! We will contact you directly for more information.