BoredGeek88

Yes we're using the ssl/tls port. Still not working unfortunately. It's just strange that if I use our Gmail SMTP settings our O365 email addresses still don't receive the emails but if I scan to a gmail account it comes through fine.

Hi All, Our scan to email for all printers has suddenly stopped working along with notifications that we receive from various systems. From what I have figured out it seems to be a problem with SMTP in O365. We are using Kyocera printers for the most part and when I use the very helpful SMTP test connection feature it comes back that the connection is OK. However when we send a scan to email it just simply never arrives at the mailbox. I can't see it in a message trace either. Everything I have tried has not helped at all so far. We do have a domain that also uses Gmail so I tried changing SMTP setting to Gmail and sending to a gmail account and it all works perfectly. However if I try to send a scan using the Gmail SMTP settings to an O365 account it still never arrives. I have checked our spam filtering in O365 to see if it is getting stuck there but I can't see anything there. In Gmail I did have to turn on use less secure apps setting to get it to work but is there a similar setting in O365 somewhere that could be stopping them coming through. I had assumed that if there is a similar setting that when I run the SMTP connection test in the printer it would have failed? If anyone has had a similar issue or know of a fix I would be forever grateful! Cheers