Laptop with offline files connected by wireless crashes when user logged in

[AndyD]

I have a member of staff who when logging on to her laptop isn't able to click on her start menu and the syncronizing files at logon doesn't appear. The laptop is connected by wireless to our domain. The user's profile is roaming and the My Documents and subfolders, Desktop and Application Data are redirected to the server.

 

If I disable offline files the user doesn't have any problems.

 

I have tried reinitializing offline files by pressing CTRL+SHIFT, and then clicking Delete Files. I have also deleted the local user profile. Neither have helped.

 

This problem only started happening a week ago and has been working fine up until then.

 

Hope someone can help me with this annoying problem

[AndyD]

Has anbody got any ides on this? It would help a lot

[buzzard]

as a test can you try another laptop with that user & offline files? What profile does she use (roaming/local - mandatory)? whats the size of files syncing? I know that you can set the limit on space taken by offline files locally, i wonder if she's now hitting this limit??

[AndyD]

as a test can you try another laptop with that user & offline files? What profile does she use (roaming/local - mandatory)? whats the size of files syncing? I know that you can set the limit on space taken by offline files locally, i wonder if she's now hitting this limit??

 

Thanks for the response and helpful hints

 

Unfortunately we don't have any spare laptops that I can try with, something I hope our school rectifies soon in case of problems like this.

 

She has a roaming profile and has just under 800Mb files that are syncing. I haven't set no limits so she should be fine.

[tosh74]

does the problem still exist with a wired connection ?

[AndyD]

does the problem still exist with a wired connection ?

Just wired her back up this morning so will see how it goes in the morning

[AndyD]

Unfortunately she still has a problem. I have kept the RJ45 cable plugged in and disabled offline files to see what happens tomorrow morning.

[Geoff]

The offline files cache is corrupt. I presume you've tried this?

 

JSI Tip 3166. How do I fix suspected corruption in the Offline Files cache?

[AndyD]

Yes I have (see my first post)

[Psymon]

Tried a "gpupdate /force" just incase?

[AndyD]

The laptop had no problems this morning with the RJ45 cable plugged in and offline files disabled. Even though I reinitialized the cache there must be a problem with it and the laptop.

Tried a "gpupdate /force" just incase?

I will try that

[penfold]

Has anyone else used the laptop? Could it be trying to syncronize with another user account and failing due to permissions? I know it should just skip any other users if it doesn't have authorisation, but it might explain why its suddenly started happening.

 

If it keeps hapening you could try running delprof to ensure it's not a corrupt profile on the laptop. Obvisouly backup any work she has done on it first

 

Have you used a different user on the laptop to see if offline files work for different users?

[AndyD]

Thanks for all the help I am getting in trying to resolve this issue

Has anyone else used the laptop? Could it be trying to syncronize with another user account and failing due to permissions? I know it should just skip any other users if it doesn't have authorisation, but it might explain why its suddenly started happening.

 

If it keeps hapening you could try running delprof to ensure it's not a corrupt profile on the laptop. Obvisouly backup any work she has done on it first

 

Have you used a different user on the laptop to see if offline files work for different users?

No one else uses the laptop only her.

 

I did delete her profile not by delprof but through system properties -> Advanced tab -> User Profiles Settings. No worries about backing up as her profile is rooaming and retrieved from the server, however I do backup just in case.

 

I will try another user logging on to the laptop tomorrow morning.

[AndyD]

I wasn't able to test this and will have to wait until after the half term holidays. I will report back then

[AndyD]

Sorry for the delay in getting back to you after the help you have given.

 

The problem has resolved itself when the user connected her laptop back to the network. So it seems a weeks break had done the laptop some good!