Sophos EM Library Error

[Geoff]

I wanted to have a look if our LEA had Sophos v7 avalible for download. However I can't as EM Library wont run. I get the following error:

[Sophos-Support-5]

Hi Geoff,

 

You might find this knowledge base article useful:

 

http://www.sophos.com/support/knowledgebase/article/12825.html

 

Also check that all the Sophos services are started OK.

 

If you're still unable to open the EM Library console you can submit a support request:

 

http://www.sophos.com/support/query

 

Regards,

 

Sophos Technical Support

[Geoff]

Thanks for the pointer. I suspect the culprit is the 'Sophos Enterprise Manager Scheduler'. It is stopped and wont start even though it's set to automatic. I get an error if I try to start it manually. Additionally an event is logged in the system event log with a different error code. Here's screen shots of both errors.

[Geoff]

Ah ha, found the solution.

 

http://www.sophos.com/support/knowledgebase/article/13779.html

 

[mattx]

Not wanting to hi-jack this thread, but this event is bugging me somewhat, specially after I have actually un-subscribed to the said version of Sophos - any ideas anyone ?

 

http://img247.imageshack.us/img247/5012/sophoswa5.jpg

[Sophos-Support-5]

Hi Mattx,

 

It looks like you have some old CIDs (Central Installation Directories) listed in EM Library and the package that that CID wants to download is no longer published on Sophos' databank.

 

Check in EM Library under "Central Installations" on the left hand tree which CIDs are listed. In the column "Package" it will tell you which package each CID contains.

 

The message shows errors for two packages: SAV 4.15 for Windows NT/2000/XP and SAV 4.15 for Windows 9x. These packages were retired on 28th February 2007.

 

If you still have clients on SAV 4.15 for Windows NT/2000/XP they should be upgraded to SAV 6.5.x or SAV 7 (if you have recently installed Sophos Enterprise Console v3). Clients installed with SAV 4.15 for Windows 9x should be upgraded to SAV 4.7 for Windows 95/98/Me.

 

NOTE: The different between SAV 4.1x for Windows 9x and SAV 4.7 for Windows 9x is:

 

4.1x has the red "lightening bolt" systray icon

 

4.7 has a blue Sophos shield systray icon and incorporates Sophos AutoUpdate.

 

If you have already upgraded all you clients from 4.1x then you can safe remove the CIDs from EM Library.

 

More information on retired products and current packages that are available please see here:

 

http://www.sophos.com/support/timeline.html

 

Regards,

 

Sophos Technical Support