HP Officejet 8000 Problems, any suggestions?

[oalcock]

One of our OfficeJet 8000 printers has stopped printing black, it just prints colour! I have carried out all the printing services options such as print head cleans, alignment, and have even physically cleaned the print head and cartridge cradle (I call it this, I know there is a correct name for it but I can't think what that name is.) Anybody seen this with HP Printers?

 

I don't think HP Printers are what they used to be.........

 

Oliver.

[Netman]

Sounds like you might need to replace the printhead - do you have another good one you can test with? Some info here on cleaning those printheads - HP state not to leave them out for more than a few minutes or they dry up! HP Officejet Pro 8000 Printer series - A809- HP Officejet Pro 8000 Printer Series (A809) - 'Printhead Problem' Error Message Displays on the Computer or the Printhead Lights Blink - c02548121 - HP Business Support Center

[oalcock]

Thank you for your reply Netman! I will have a read through the info - but I have realised that it's actually a HP Officejet 6000, not an 8000. Does this change anything?

[Netman]

Ah, we don't have those, just the pesky 8000 pro's... there is some info here on replacing the printhead on the 6000 here though.. Replacing the Printhead Assembly HP Officejet 6000 Printer series - E6 | HP® Support

[oalcock]

It is just throwing paper out constantly now and providing a beautiful array of flashing lights! I think it's time for the tub for this printer! New Printer required.