Viglen Classlink Removal - please take note, dont make this mistake

[flashsnaps]

Hi all,

 

 

Horid few days.

 

Spoke to Viglen/Classlink about the removal of Classlink v7 about a month ago, they said no problem, remove from workstation via add or remove programs and then do the same on the Server.

 

Needless to say I went ahead and followed their instructions. I was horified to find out

 

REMOVING CLASSLINK V9 OR OLDER FROM YOUR SERVER WILL DELETE ALL USER AND COMPUTER ACCOUNTS IN ACTIVE DIRECTORY

 

I got straight on the phone and they denied saying that, the instructions they gave me were for newer versions and didnt apply to our version.

 

What really gets me, was the uninstall took 10seconds, not one mention it would delete all the Active Directory data.

 

Fuming.

[plexer]

Wow painfull hope ypu got backups.

 

Ben

[MrEprise]

I guess I came off quite lucky then...

 

A few months ago, I removed Classlink v7 from our federated Primary. Halfway through the uninstall, it threw up an error; clicked OK though and it still seemed to uninstall okay. About a week later I'd discovered a couple of Group policies and a bunch of scripts (which we were still using) were missing; assumed removed by the Classlink uninstall, I thought "no problem, i'll just restore these from a backup".

 

I think if it hadn't been for that error during uninstall, I really dread to think about what the situation might have been - especially as their backups at the time weren't backing up System State data.

 

And no, having a backup didn't cross my mind at the time. Lucky really.

Edited November 2, 2012 by MrEprise

[Dos_Box]

Moving to Network and Classroom Management forum.

[maestromasada]

Needless to say I went ahead and followed their instructions. I was horified to find out

 

REMOVING CLASSLINK V9 OR OLDER FROM YOUR SERVER WILL DELETE ALL USER AND COMPUTER ACCOUNTS IN ACTIVE DIRECTORY

 

 

That's awful! thanks for the tips. At some point we're considering moving to Viglen solutions from RM but after your experience will avoid

[oxide54]

there is only one way to deal with viglen

 

format c:

[glennda]

there is only one way to deal with viglen

 

format c:

 

Agreed! could of be worse for you though oxide if somebody got there way!!

[oxide54]

Agreed! could of be worse for you though oxide if somebody got there way!!

 

over my dead body.

[PEO]

I would stay clear of Viglen all togeather, I had two years of hell and the support was rubbish. Format c: started again now running vanilla network and its never gone down in over two years.

[Ex-MGSTech]

I would stay clear of Viglen all togeather, I had two years of hell and the support was rubbish. Format c: started again now running vanilla network and its never gone down in over two years.

 

Ditto here, best thing we ever did, went vanilla about 3-4 years back

 

Steve