Smartboard Pens

[mrb-solutions]

Hi all,

 

Wasn't sure where to post this.

 

We have smart 11 the latest version. On all of our smart boards our pens will only write on the notebook software its self. When you are on any other screen and pick up a pen even though it registers the pen is out it will still only use the mouse cursor.

 

Is this by design or can we help the grumpy teachers?

 

Ta

[Jordan]

From what I am aware you need to be running either the SMART Toolbar, or if they have the SMART Ink (Can't remember if that is this version or not)

[Achandler]

I don't know if its a bug but for some reason when you ahve the "desktop" background you need to click on the pen you want from the small toolbar to make it write. Even then it creates a white background, like a giant and rather ugly post-it note.

[ricki]

HI

 

Check that the ink ware settings are enabled http://onlinehelp.smarttech.com/english/windows/help/notebook/10_0_0/DisablingInkAware.htm

 

Richard

[mrb-solutions]

okay. I have an update, for smart 11 its called 'smart ink' but for some reason it doesn't turn on when teachers login. I can start it but as it was said it has horrible post it note type actions. I also haven't found where to add applications to the list for smart ink to be aware of the pens?

[Guest Guest]

When we updated to Smart Notebook 11 and it's associated stuff we had to wipe the Teachers Appdata - the floating tools and Smartboard service wouldnt start otherwise. I think SMART made a lot of changes with the new version.

 

Have you tried that?

[mrb-solutions]

Nothing wrong with smart tools and the floating tool box. Plus we have re-imaged before installing new smart. Also for some reason when i open up smart ink from the start menu it opens one floating box on the tool bar which is perfect what i want. It also opens up another smart ink floating box in the middle of the screen right in the way. If i stop the process 'smart ink' then it removes both of the boxes. Argh