Veritas BE 10 backup failure

[randle]

I have had a few consecutive backup failures on my admin network using Veritas 10 with error:

e00084af - The directory or file was not found, or could not be accessed.

The log then directs to a link that suggests Five or so solutions which only Two are relevant. One was to exclude the DO_NOT_REMOVE_NtFrs_PreInstall_Directory from the selection but this has made no difference. The other was related to the Advanced Open File Option which i have disabled anyway so don't know what's causing this to fail.

 

I'm currently running this manually and again have recieved a failed notification saying

The job failed with the following error: The directory or file was not found, or could not be accessed.

 

Any ideas?

[bishopsgarthstockton]

Could it have something to do with people been logged on to client machines? most odd

[Jake]

Its not trying to backup something off another server and the password used to access that server has changed ? I know we had a similar message when we changed our admin password, and forgot to alter the password on Veritas used to access the other servers

[randle]

There is nobody logged on when the backup runs. I have a scheduled forced shutdown in place to ensure this.

 

There isn't any remote backup taking place, just local on the server

[bishopsgarthstockton]

wonder if your antivirus is getting in the way. what AV are you running?

[randle]

I have Sophos 6.5.3 client but this has never been an issue in the past. Scans take place during the day. Backup happens 22:00

[randle]

It's just dawned on me that this started failing just after i installed SP2 for 2003. This almost certainly looks to be the problem but i still don't know why or what i can do

[kearton]

Have you tried reinstalling the Veritas tape drivers?

[bandgeekmafia78]

Have you moved this directory onto another server recently? If this is the case and you haven't re-designed your backup, veritas will be looking for a directory that simply doesn't exist.

 

Also, does this error prevent you from performing a restore?

[randle]

@kearton: No i haven't......I have now and has made no difference :¬(

 

@bandgeekmafia78: There have been no changes made to location since this started failing.

 

I haven't tried a restore but i think my next move is to re-install veritas BE

[randle]

A little worrying as a full re-install has made no change. I'm trying SP1 now to see if this makes any difference!!

[kearton]

it could be that the drive is knackered. i've had instances in the past where this has been the problem and veritas has given seemingly non-related errors. that was on autoloader units though... and yours is a single unit isn't it?

[bishopsgarthstockton]

How old is your back up drive? there are alot of moving parts in the drives. Correct me if im wrong but an adverage drive's life time is about 4-5 year.

[randle]

The drive is about 1 year old and i'm certain this insn't the problem.

 

I have tried a B2D job and this also fails with the same error so this looks to be software

[kearton]

can you back anything up with windows backup?

[randle]

I've thought about that and will try that next but at the moment i have an xcopy bat file doing the business

[randle]

Apparently this is a known issue between BE 10.0 and Win Svr 2003 SP2. Capita gave me v10d and it now works fine. Weird how i never saw this issue when googling this!

[SOSAGES]

BE has given me more hassle than any other software