I need a little help with my CC4 please, (Possibly IIS?)

[chris_clemo]

Please can someone help me,

 

I had RM Connector working, installed the 110 update and I've got problems again,

 

I get this from the RM Connector client

 

Server was unable to process request. ---> Get printer credits failed

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessa ge message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.InvokeAsyncCallback(IAsyncRe sult result)

 

And this from Server

Comms (w3wp) logged the following event at 08:50:09

Exception caught in remote method 'RM.Networks.PrinterManager.Common.UserCreditsProperties GetUserCredits(System.String)' on attempt 0. Exception=RM.Networks.Comms.SecurityManager.RMSecurityException: Security Exception, Requested 'PrinterManager.UserPrinterCredits.Get' by User 'NT AUTHORITY\NETWORK SERVICE'

 

Server stack trace:

at RM.Networks.Comms.SecurityManager.SecurityManagerQuery.AssertPermission(Permissio n permission)

at RM.Networks.PrinterManager.PrinterManager.CheckSecurity(String permission)

at RM.Networks.PrinterManager.PrinterManager.GetUserCredits(String userId)

at RM.Networks.PrinterManager.CommandImpl.PrinterManagerProxy.GetUserCredits(String userId)

at RM.Networks.Comms.Proxies.MarshalByRefGenerated.Hosted_PrinterManagerProxy_110707 051832000.GetUserCredits(String userId)

at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)

at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeM ethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)

at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

 

Exception rethrown at [0]:

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

at RM.Networks.PrinterManager.Common.IPrinterManagerProxy.GetUserCredits(String userId)

at RM.Networks.Comms.Proxies.AutoGenerated.PrinterManagerProxy_1_0_0_0_1011241109180 00_RemotingProxy.GetUserCredits(String userId)

at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)

at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeM ethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)

at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

 

Exception rethrown at [1]:

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

at RM.Networks.PrinterManager.Common.IPrinterManagerProxy.GetUserCredits(String userId)

at RM.Networks.Comms.Proxies.AutoGenerated.IPrinterManagerProxy_1_0_0_0_100727103158 406_ClientProxy.GetUserCredits(String userId)

The Zone of the assembly that failed was:

MyComputer..

 

 

 

Many Thanks,

Chris

[bossman]

@Chris_Demo:

 

Will require a little more info regarding what version of CC4 you are running plus what client platform?

[chris_clemo]

Its Server 2003, (All up to date) RM Connector is on XPSP3

 

Thanks

Chris

[bossman]

Hi Chris,

Do you have access to the RM Knowledgebase?

 

I have found this: TEC1476974

 

When you try to connect what error message besides the first post do you get?

 

It seems like an aunthentication error to me in the logs you have provided in your first post.

 

Have you tried to restart the IIS?

[chris_clemo]

Yes, I've done everything in the KB article to the letter,

I've restarted IIS and Server

RM Connector does authenticate, (If you supply duff credentials, it knows)

 

sometimes I see this instead

Server was unable to process request. ---> Could not gather SID for student

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.InvokeAsyncCallback(IAsyncResult result)

[GStewart]

Hi Chris,

 

As per my PM I'd welcome the opportunity to help. Could you please get in touch at your convenience.

 

Kind regards,

Gordon Stewart

 

Team Leader

RM Education