RM CC4

[kai91]

I need Tec article TEC2029696 but i am not entitled to it.

Can anyone help me please

Thanks

[sparkeh]

Firstly what is that article about? I can't access it either.

Secondly, do you believe that you should be entitled to it? If not then people shouldn't be helping you get access to it

[Oaktech]

doesn't work for me either... have you called and asked for it? i wonder if the access rights are fubar'd.

[kai91]

Firstly what is that article about? I can't access it either.

Secondly, do you believe that you should be entitled to it? If not then people shouldn't be helping you get access to it

 

I am entitled to it.

Thanks anyway

[X-13]

Firstly what is that article about? I can't access it either.

 

 

It's "Re-running SmartClient on a failed server"

 

I can't get it either.

 

Also, RM don't like it when you do things to the servers. Even if you DO own it.

[sparkeh]

I am entitled to it.

Thanks anyway

Cool, then I suggest giving RM support a ring to see if they can either sort the article permissions out or send you a copy.

[ScottMcGibbon]

Hello chaps,

 

That article is, in short, about troubleshooting adding a new CC4 domain controller or member server to an existing network (using the smartclient process) - thats the sort of work thats normally only carried out by RM engineers, or Support Partners/Local Authorities (which is why the permissions on it limit access to those people). Is that what you're having problems with? Its not normally the kind of thing I'd expect a network manager to be doing.

 

Am happy to either sort the permissions (or get your access checked) if thats the right thing to do here. Have you called support? Feel free to PM me if you want to discuss further ...

 

Scott