Dell - 1hr of my life wasted.

[SteveB_NI]

I've just spent a lovely 1hr 30mins or so on the phone to Dell tech support.

 

My problem: no connection via wireless on my Inspiron laptop.

 

I've tried everything apart from replacing wireless (prob built onto motherboard) - drivers reinstalled, etc.

 

The problem is we have had a managed service (C2K for those familiar with N.Ireland schools) put on these laptops, so we're quite limited as to what can be done / installed.

 

39 other laptops were fine, but 1 failed

 

It's not funny having to explain to a foreign call centre worker that I can not access the full Windows commands, nor can he remotely support me due to the managed service.

 

Time to use the collect and return service we paid for I think!

 

Sorry

[Guest Guest]

foreign call centre??

 

Its normally ireland i get through to, so they send people from ireland through to india or something lol

[flyinghaggis]

AFAIK if you buy your PC's through Dells eduation channels you get UK based support? I always get through to Glasgow whenever I call to arrange for next-day support. I think you may only get this on business laptops (latitude)/desktops (optiplex) though? Can anyone confirm?

[SteveB_NI]

Forgot to update on this

 

We received another phone call from DELL the following morning, and when questioned about the hassle regardless of the fact we had paid for additional support (Collect & Return) etc, they apologised, and put matters right.

 

Laptop is still not 100% fixed though, but for now it's out of DELLs hands, and its due to another software issue.