HP Designjet Z2100 Photo - cartridges missing... no, they're not

[WithoutMotive]

Hi guys,

 

We have an HP Designjet Z2100 Photo printer which is causing us a few problems.

We've had a message on the display telling us the Magenta and Yellow cartridges are missing when they're clearly not. They've even been replaced with new cartridges and we're still getting the message.

After a bit of routing around, I managed to look at the status of a few things. It turns out the printer is telling us to reseat the M-Y printhead. Herein lies my problem.

I can't get the damn printhead caddy to the middle of the printer! I've selected the option in the menu to replace printheads which should bring it to the middle. However, I'm getting a message that the printheads don't need replacing and so it's refusing to budge. I can't even move it manually because it's locked in place.

 

Any ideas?

 

Ta.

[SC92]

Turn the printer off, then when you turn it back on when the printhead moves to the centre just pull the power out? Other than that i'm not sure how you'd do it.

 

And if this completely stuffs it up.. It wasn't me.

Edited May 2, 2012 by SC92

[WithoutMotive]

Turn the printer off, then when you turn it back on when the printhead moves to the centre just pull the power out? Other than that i'm not sure how you'd do it.

 

And if this completely stuffs it up.. It wasn't me.

 

Did that today. Thanks.

Got to the printheads. Reseated them. Didn't do a damn thing.

Ordered a replacement one in case this is damaged. Only thing I can think of now.

[WithoutMotive]

Sorted this problem out.

Had someone come out in the end. They stripped the printer down completely. Then put it back together again and it started working properly.

Still don't know the cause but reckon it was a loose cable.