Strange MyMaths issue

[krisd32]

I'm having a strange issue with my maths here and wondered if anybody else had a similar issue.

 

the issue is when you go to a topic and select the lesson or home work you get a popup window which should have the resource appear but on my machines you only get an empty white box where the flash animation should be.

this only happens when you access mymaths through our internal proxy server (forefront tmg 2010) and if i connect directly to the lancs proxy server it works fine. the thing is it was working fine last week and no settings had been changed prior to the service going down. so i'm a bit stumped with this one now.

 

Thanks in advance.

[krisd32]

Nobody got any ideas?

[6Foot2]

I don't get involved with MyMaths that much. I can say that we have not had this reported to us so it seems fine as far as I am concerned.

 

I can compare what you are seeing with what happens on our network occasionally [with any web based software requiring Flash]

 

We are running Windows 7 Pro: 64 Bit. I have not yet deployed the 64 Bit versions of Flash, Shockwave, Java,... etc to our network stations. I have however given the users a shortcut on the desktop to 32 Bit Internet Explorer. Whenever the error that you describe occur here I usually ask the user to make sure that they are running the 32 Bit and not the 64 Bit version of Internet Explorer. When I do the problem 'goes away'

 

HTH.

[bodminman]

I once came across a similar issue and it was down to our Smoothie box blocking things. Check your web filtering logs.

 

I think it was blocking zip files that were coming down in the background.

Edited March 5, 2012 by bodminman

[krisd32]

Sorted it now. I had caching enabled on the forefront box which was set to 20gb. so i deleted the cached file and everything is now working spot on.