Active Directory Chooser is blank

[wadtech]

Hi all,

 

We have a current install of Hap v6.5 which is running fine but I've been working on installing 7.9 to upgrade to the nicer interface.

 

Everything seems to be working correctly except for the Active Directory Chooser, which is blank.

 

AD Credentials are correct since the rest of the application works correctly, but I have to enter group names manually which is painful.

 

Any ideas why this may be happening? I get the same results regardless of browser.

 

 

Cheers

[nickbro]

Do you get any messages popup when you enter the username & password and it starts to load the ad browser?

 

Also have a look at http://www.edugeek.net/forums/home-access-plus/86059-hap-json-debugging.html

[nickbro]

Also, make sure you add

local="en-GB"

to the hapconfig.xml file (some reason HAP isn't adding it)

[wadtech]

Thanks Nick,

 

The Base Settings heading has a red cross, but it does not give the little 'something wrong with your credentials' pop-up when the details are all filled in.

 

Authentication is working correctly for users when they log in and manually entered groups are being applied properly to drive mappings, so it's confusing to say the least.

 

I've added local="en-GB" from a previous issue.

[nickbro]

Any crosses on the checks page

[wadtech]

No, checks page is all ticks. No entries in server event logs except the issue that local="en-GB" fixed.

 

JSON output on the page when I re-enter the domain administrator password is simply

 

GetADTreeResult

null

[wadtech]

For reference, the POST variables are all correct.

[nickbro]

how odd, that is saying it's having a problem processing your AD structure and is crashing out of trying to build a AD tree, I'll have a look in the code see if I can do anything to try and make this work.

[wadtech]

how odd, that is saying it's having a problem processing your AD structure and is crashing out of trying to build a AD tree, I'll have a look in the code see if I can do anything to try and make this work.

 

Thanks Nick,

 

Much appreciated.

 

I've also tried the same with the server's firewall disabled, but since it is a member of the domain I wouldn't forsee it being an issue.

 

Edit: When the credentials are incorrect the error dialog is being displayed and the console reflects that correctly.

[mrbios]

Also, make sure you add

local="en-GB"

to the hapconfig.xml file (some reason HAP isn't adding it)

Sorry to hijack the thread but where abouts in hapconfig does this need entering? Same issue here so tempted to try this (HAP 7.10)

[nickbro]

2nd line, just before >

[mrbios]

Damn didn't work, what changed between 6.x and 7.x for domain credentials? as version 6 got the AD structure fine but can't get 7.x to work at all.

[mrbios]

Damn seems this problem is stopping me from doing a few things, people can login and use everything except the booking sheets and the helpdesk.

 

If i manually fill in the OU details for the "Active directory user list OU" section the helpdesk and booking sheets both fail to load, and as with the previous problem i mentioned i'm unable to view the directory list as i get the message: "There is something wrong connecting to your AD Infrastructure"

[mrbios]

Damn seems this problem is stopping me from doing a few things, people can login and use everything except the booking sheets and the helpdesk.

 

If i manually fill in the OU details for the "Active directory user list OU" section the helpdesk and booking sheets both fail to load, and as with the previous problem i mentioned i'm unable to view the directory list as i get the message: "There is something wrong connecting to your AD Infrastructure"

[wadtech]

Damn seems this problem is stopping me from doing a few things, people can login and use everything except the booking sheets and the helpdesk.

 

If i manually fill in the OU details for the "Active directory user list OU" section the helpdesk and booking sheets both fail to load, and as with the previous problem i mentioned i'm unable to view the directory list as i get the message: "There is something wrong connecting to your AD Infrastructure"

 

That's a good point, I don't use either of those features so I haven't tried that.

[mrbios]

Just did the JSON debugging bit but all i get back is this: Object { GetADTreeResult=null}

 

So not a lot to go on really, checked the post section and that's definitely the correct info too.