Dos_Box Posted January 31, 2012 Posted January 31, 2012 I've just used their online chat support to help me with an 'Activation limit reached' problem with Premier Elements (hard drive borkage and couldn't deactivate). 5 Mins using and online assistant and all is now well. I like their no nonsense approach. As long as you have your product registered, the serial number to hand and the registered address all is well. I wish others could be that efficient. Anyway, Well done Adobe.
featured_spectre Posted January 31, 2012 Posted January 31, 2012 Are you kidding? It took me several phone calls when the product updated to get it working as it said my serial key is not legitimate! Was not impressed!
Dos_Box Posted January 31, 2012 Author Posted January 31, 2012 Did you use the online assistant? TBH, it was the first time I had to contact them about anything and it was a very painless process.
featured_spectre Posted January 31, 2012 Posted January 31, 2012 Yeah and the online assistant said I had to ring! Granted the online assistant has been helpful in the past but when you need to speak to a person on the phone for help, thats where it goes down hill
crc-ict Posted January 31, 2012 Posted January 31, 2012 Yeah and the online assistant said I had to ring! That's a pet hate of mine - you are 'chatting' with a real person through one of those online assistant things, and then you get to a certain point and they make you ring up and try to convey information to someone verbally that would have been a lot easier and clearer to type. Arrgghh!
Dos_Box Posted January 31, 2012 Author Posted January 31, 2012 Yup, typing a serial number is definately a lot easier than trying to tell it to someone who's first language is not English down the phone!
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