Promethean whiteboard has no firmware

[Roughley0]

I have replace computers in a couple of classrooms and the have installed Activeinspire to replace Active Studio 3.2.5. The whiteboards have now lost their firmware and will not go interactive even though they have power. I have uninstalled Activeinspire and reinstalled Activestudio but that has made no difference. Is there a disc I can use to reinstall or upgrade the firmware ?

[plexer]

They haven't lost their firmware as that is on the electronics of the IWB themselves.

 

Have you reinstalled the activdriver as well as Activeinspire or Activestudio as that's the problem.

 

Ben

[Roughley0]

Hi. Went back to basics and installed Activestudio only and it still does not recognise the board.

[bladedanny]

Does the board show up in device manager (presuming windows OS)?

[plexer]

Have you installed the activdriver?

 

What version of windows?

 

Have you checked in device manager? if so what does it say, are there any Human Interface Devices shown if so one of these is the board force the driver for it.

 

Ben

[Roughley0]

Hi Ben. Thank you for your response. The driver for the serial board is listed in the device manager / Human Interface Devices and I have updated the driver from there but it makes no differnce. Its XP professional and I have installed Acrive studio 3.2.5. When you say to force the drive what do you mean ?

My next move if I cannot force the drive I am go ing to try using a USB cable and try to change the driver. The power will still have to go through the serial port.

 

Carol

[plexer]

When swapping older boards over to a usb only connection there was a seperate power cable that can be used.

 

The board is showing up as being installed in device manager?

 

What does the activboard control panel in the system tray say? the little square with a cross if it can't find a board is that set to the correct serial port? if not set it in there and then hit connect.

 

Ben

[Roughley0]

I will have a look. Can't get in the room until 11am. Honestly these teachers do get in the way sometimes !!!!

With thanks

Carol

[SneakyBeaky]

Is there a disc I can use to reinstall or upgrade the firmware ?

 

As a last resort if all else fails and you want to go down this route then you can download the firmware from prometheankb.com

Type activdrivers into the search box. Instructions are given.