HP 10ag wireless AP not giving IP Address to Dell Laptops

[svardy]

For a couple of weeks I've been struggling to get a Dell Latitude E5400 to resolve an IP through the school's HP 10ag access point. At first I thought it was an issue with the laptop drivers however I have recently noticed another Dell laptop is having the same issues! I have completely reset the access point and even upgraded it's firmware but still having the same issues! Other devices are connecting to it fine!

 

Any help will be greatly appreciated as I only have 3hours per week to support the school's IT needs and this is taking up all my time!

 

Thanks in advance!

 

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Sam V

South Yorkshire

[svardy]

Setting the IP address as static takes away the unable to obtain IP message but doesn't resolve the issue!