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Error with Smart notebook 9.7 and windows 7

robk

By robk
in Educational Software

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robk

robk

Posted
Posted

We have just rolled out windows 7 on our site, and have hit a sticky problem with Smart Notebook.

 

We are running 9.7 (yes I know its old) it works for admins but normal users get

 

A connection could not be made to the service. You may find that other smart aplications such as Notebook do not work properly either. Possible causes of this can be the following, you do not have TCP/IP installed or you are running a firewall.

 

TCP is installed, disabling the windows firewall doesn`t make any changes.

 

We are looking at upgrading to Smart 10.8, but that doesn`t seem to like some of our very old AMD processors.

 

Any suggestions?

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