Using Outlook on YHGfL

[HaleStorm]

is there an issue with using outlook through the YHGfL system? i cannot get it to connect to the webmail servers we use, is there a solution to this? i have checked all the server settings and they are all correct

[bladedanny]

I don't have any problems connecting to gmail through outlook 2010. As long as the proxy is defined in IE. I have noticed however that using a .pac file to define the proxy doesn't work very well with other applications like outlook.

[HaleStorm]

Ive just got the proxy set in IE and it doesn't work for me, its not the end of the world because i only wanted it to try out using outlook for when we move to Civica at christmas. Looks like i will just have to learn

[ayoward]

Ive just got the proxy set in IE and it doesn't work for me, its not the end of the world because i only wanted it to try out using outlook for when we move to Civica at christmas. Looks like i will just have to learn

 

Get it logged with Thales and we'll look into it for you. I note that it isn't one of the topics on our support page FAQ and I think it probably should be, so I'll have that rectified as well.

[HaleStorm]

Thanks

I'll get that logged some time this morning

[HaleStorm]

@Dannyblade did you have to do anything special to get the SMTP working, as we can now get incoming mail but outgoing still wont connect? cheers

[bladedanny]

What SMTP server are you using? Whenever configuring email I always use smtp.yhgfl.net rather than say google's smtp server. Seems to usually work. Standard port for smtp.yhgfl.net (25?)

[ayoward]

What SMTP server are you using? Whenever configuring email I always use smtp.yhgfl.net rather than say google's smtp server. Seems to usually work. Standard port for smtp.yhgfl.net (25?)

 

The Grid is configured to only allow SMTP outbound through smtp.yhgfl.net. This enables us to make sure it goes through our sendmail servers running mailscanner and our Sophos Mail appliances which should prevent accidental spam or virus spread from within the grid outbound. We would be very quickly blacklisted (has happened before) by the mail relays of the major ISPs were we to inadvertently start sending out malicious mail traffic which would kill outbound e-mail for the whole Grid and its connected schools. There should be more detail here: SMTP relay / Support guides / Support / YHGfL - YHGfL

[HaleStorm]

Thats why i couldn't get it to work, need to do som bug hunting at my end because the pop server connection has stopped working now....hopefully when i figured out what i've cocked up it will be all happy and smiley

[HaleStorm]

My other question is...where has the YHGfL support wiki gone? i tried to get to it and its not there anymore....has it moved?

[mwalpole]

Hi Halestorm,

 

We have decided to relocate the information from the old wiki to Support - YHGfL - YHGfL along with a lot of new information which we hope will be helpful. We are still developing the support page, so please let us know if there is anything you would want us to put on there.

 

Marc

[HaleStorm]

Thanks for that Marc, the last thing is about the pop mail servers not seeming to connect for us, is it an issue on our line where they are blocked or possibly an issue due to the network infrastructure shifting to Thales? as ther other day we could recieve mail into outlook but no outbound (obviouslty having the wrong smtp) but now we cannot even recieve mail through pop.gmail.com

 

thanks

[mwalpole]

Hi Halestorm,

 

Would it be possible to log this to Thales as Andrew mentioned earlier? [or Civica if you work at a BSF school]

 

Regards

 

Marc

[HaleStorm]

We have logged it but not heard anything from them, just the automated "a ticket has been generated" e-mail, i will get my colleuge to give them a ring and chase it up, as he logged the call

 

cheers marc

[mwalpole]

You should have an INC number on an email back from us once we receive it.

 

Regards

 

Marc