MagicInfo-I Premium server wont install

[alunmjones]

Ive requested the new MagicInfo-I Premium software and im in the middle of, installing it, the client went on the screen with no problems, im having some problems in getting the new server software to install, im trying to install miip server 1006.5, ive got the database ready to go and i can input all the information the installer asks for but it then just stops just befor it starts to install any files or services, it is still running as fast as task manager is concerned but i cant get it to respond or show me anything other then a screen asking me to click next which i cant.

 

thanks

[DarrenC]

alunmjones have you spoken to the reseller you bought the magicinfo from? If they are a worth while AV company they should be able to help you with this. I will forward this query on to Samsung for you and post their reply, but anyone selling this technology should have an understanding of it.

[alunmjones]

i have now fixed the fault, i ended up re-instlling my virtual machine and installing magicinfo-i befor adding it to the domain, looks like it works now

[DarrenC]

Just so you know here was the response from Samsung:

 

1. Whether they uninstall the previous magicinfo I product before installation?

2. Do you have full administration right to install the software?

3. Whether the UAC is off?

 

For future reference here are the Samsung tech support routes:

 

We have available software specialised Samsung support (pan European and multi lingual) – via email

[email protected]

 

or there is a forum (self help group) that Magic Info users post to

Samsung Magicinfo-I MagicInfo Pro DID Digital Signage MagicInfo VideoWall

 

Darren