tech_guy Posted June 6, 2011 Posted June 6, 2011 SKY BB DIED THIS MORNING AT 06:45 RIP: "Live Issue: Broadband Service interruption Sky Broadband We are aware that some Sky Broadband customers are continuing to experience issues with their Sky Broadband Connection. We believe that the issue is connected to this morning’s outage and we are working to resolve the problem as soon as possible. Please don’t turn your router off then on again as this may increase the amount of time that you are without Sky Broadband connection. Unfortunately we are unable to provide any more detail at the moment about when service will be fully restored, but we are treating this as top priority and will continue to post regular updates until service is back up and running for all customers. We apologise for any inconvenience this may have caused. Outage start time: 06 Jun 2011 - 06:45" MUPPETS. SOMEBODY BUY THEM A NEW HAMSTER.
plexer Posted June 6, 2011 Posted June 6, 2011 ??? what's the beef they've had a problem and they've posted a status message? Ben 1
tech_guy Posted June 6, 2011 Author Posted June 6, 2011 First time I've seen one from them, the idiots.
kevbaz Posted June 6, 2011 Posted June 6, 2011 beacuse their servicve is normally impeccable? in 24 months its the 1st time for me its been down in such a manner, though i dont even know if it is down for me as im not at home to test it. Well done sky and thanks for the heads up about the issue!
sionide Posted June 6, 2011 Posted June 6, 2011 The beef is, they suck at Internet Service Providings don't they... Case in point: I know a consumer, who switched from BT to Sky Broadband in order to get a better deal by buying all services from one supplier - made sense to me and I supported their decision. Now I'm a cable bb customer I must admit but as far as I'm aware, Sky actually provide (A)DSL service down BT backbone/ infrastructure - so how it happened that on Sky, they would be getting 0.1 megabits down and 0.4 up all the time was beyond me.. That's not even "broad" band!! So they're switching to their local cable provider.
tech_guy Posted June 6, 2011 Author Posted June 6, 2011 If you're a happy SKY BB customer then you're one of the lucky ones. In darkest Warwickshire it's pants. At the beginning of the month for the last fours months we have had without fail a day's outage with no explanation and I guess without any real idea what the problem is. [RANT NOT OVER]
captaincharisma Posted June 6, 2011 Posted June 6, 2011 Im on Sky, no problems at all so far. My friend has had issues with his internet but while they sort it they have given him Sky movies for free. Pretty good I thought.
elsiegee40 Posted June 6, 2011 Posted June 6, 2011 I'm on Sky Broadband at this very moment. Massive improvement on BT and no interruption to service today according to husband who'e been working from home.
Rawns Posted June 6, 2011 Posted June 6, 2011 People always complain about TalkTalk as well. Since taking their broadband over 4 years ago, I think it's been down twice for less then a day. Not bad IMO. Plus a 12Mbps connection with them is spot on.
LosOjos Posted June 6, 2011 Posted June 6, 2011 Sky BB is absolute carp for me - fair enough it's rarely down, but I'd rather have the odd days down time and decent speed than have a constantly slow connection! I'm lucky to hit 2mbps, and I'm paying for a 10mbps connection (have to because of download limits), despite the fact the exchange is at the end of my (rather short) street and the flat I live in was built about 6 years ago, so in theory I should have the fastest possible connection! I miss my Virgin fibre connection, averaged about 2 half days a year down but at least I actually got the 10mbps that I paid for!
ZeroHour Posted June 6, 2011 Posted June 6, 2011 On Sky BB all day without issue. BTW sky used to update: Easynet > Support Portal > Status Information as easynet was the network and it was updated whenever I noticed an issue but its very rare.
Diello Posted June 6, 2011 Posted June 6, 2011 With Sky BB it also depends if you're getting it through the normal BT exchange connection, or if Sky have LLU kit in the exchange. I switched from Virgin (DSL) to Sky LLU about 6 months ago and have never looked back - not a single outage (save this morning), double the speed, no ridiculous throatling, and £5 cheaper. A no brainer for me.
Fatmas Posted June 6, 2011 Posted June 6, 2011 I've had Sky BB since September and it's never gone down. Never had to reboot the router. I don't know if it's down for me as I've been at work all day. Virgin Media never went down in the year I had it either.
LosOjos Posted June 6, 2011 Posted June 6, 2011 I've had Sky BB since September and it's never gone down. Never had to reboot the router. I don't know if it's down for me as I've been at work all day. Virgin Media never went down in the year I had it either. I found that with the router Sky sent me, I was having to reboot it every week at best, quite often every other day, as speeds just got ridiculously slow until I did so. I've since put my own router in and it's been much better, although that in itself was a pain as Sky like to hide your username and password from you to prevent you doing this; why?! I'm paying for the connection, why should I be "forced" to use the piece of carp router they send me?!
Fatmas Posted June 6, 2011 Posted June 6, 2011 My speed is at a constant 4.5Mbps which is the maximum for the flats I'm in. It's a lot slower than the 20Mb Virgin connection I was on before but is still fine for Battlefield/HD Streaming
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