ICT Support Team Setup

[Guest GarnierSkinNaturals]

If you have a decent network. e.g. Latest equipment, decent servers, decent images etc...One tech per 300 laptop / computer is fine.

 

For example once your network is on Server 2008 with a new server farm all virtualised nicely, images sorted with multicast ability, nice computers etc. Then your only perfoming routine maintenance and your 3-5 year replacement cycle. Nowa days alot of non hardware errors can be sorted by a simple reimage or image recreation. Just a simple click of a button and the computer is good again.

 

Of course there is lots more to do but...things can get dull once your network is good

[Roberto]

Director of Information systems (who also 'owns' the 6 person MIS department as well as us) -> Technical Services Manager -> Senior IT Systems Engineer (me) -> IT Systems Engineer -> Senior IT Support Technician -> 2x IT Support technicians.

[sjatkn]

School 1.

 

Director of ICT Services (Assistant Head & Head of ICT / Business)

Network Manager

Deputy Network Manager (Me)

3x Technicians - full time

1x Website manager / Technician - 50% on each

 

School 2

Director of ICT Services (Deputy Head & Head of ICT / Business)

Network Manager (Me)

1x Technician full time term time only.

1x Technician part time term time only.

 

Lets just say it's quiet during the holidays!

[bart21]

we just have:

Systems administrator, and assistant systems administrator (no techs)