Router Connection Problem

[Hightower]

Yesterday it was time to plug in the new Sky router. So I plug it in, and it boots up, and I connect to it wirelessly and away we go - a perfect transition from the old provider.

 

After about 5 minutes though I lost connectivity. It was late so I just went to bed. Turned the laptop on this morning, and tried to connect up via wireless but it just kept failing to connect, and Windows couldn't offer any meaningful help. So I decide to try to connect wired - but after a few minutes of trying it has one of the limited connectivity symbols in the tray.

 

I understand that the broadband itself might be up and down until the line settles, but this shouldn't affect my being able to connect to the router and access the admin page etc should it?

 

I also tried multiple reboots of the router, and holding the blue reset switch in for 20 seconds (where apparently the lights are meant to reset but this never happened).

 

Am I missing the obvious here, or have Sky sent me a dodgy bit of kit?

[cpjitservices]

Looks like a dodgy bit of kit especially if you are losing connectivity physically to it. I'd give sky a bell.

[MatthewL]

Sounds a dodgy bit of kit if you cannot connect by a wire. If you can you need to get on the config page and check that out.