[ms office - 2010] OneNote + Sharepoint 2010 + ISA 2006 - cannot open notebook

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Hello,

 

We have upgraded to SharePoint 2010 from 2007. Students have work saved in OneNote notebooks in a document library in SharePoint.

 

Prior to the upgrade, students could open the notebooks at home without issue. Since the upgrade, the notebooks can no longer by synced. I have tried creating new notebooks, opening old ones etc. and nothing seems to work. Notebooks can be opened fine when 'inside' our network. We have ISA 2006 as our firewall.

 

I'm open to suggestions, but what I would really like to know is, is there anyone else out there with the same setup (ISA 2006 + SharePoint 2010) that can confirm that opening a OneNote notebook in the extranet works (or could set up a test to see what results)?

 

Regards,

 

Iain Carlin

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For reference of anyone else who comes across this thread, we eventually found the problem.

 

At our ISA server, we were remapping from HTTPS externally to HTTP internally. We found another school with an identical setup to ours, but without the remapping and OneNote files were working fine externally for them.

 

We configured our internal sites to run dual HTTP and HTTPS and changed ISA so that external requests are passed directly through to the server as HTTPS. OneNote files now open and sync fine.