Various windows open when using Smartboard

[sidewinder]

This is a problem we have here, only with one board, but I keep on getting called to this room and I'm getting fed up of it.

 

It's a brand new 660 board and generally works fine, but when the teacher is writing, at random intervals windows will open - usually it seems to be the help window, then IE, then IE help - almost like F1 is being repeatedly pressed. The teacher has also said new ink layers open sometimes as well but I havent seen this. In fact I havent seen the problem happen myself, when I try and use the board it is fine, but I have been called to see it so many times now I'm now more inclined to think it is an actual problem rather than her doing something wrong.

 

Anyone got any clue what it could be? Is it likely to be a software setting? Or user error?

I cant see anything in Smart tools about keyboard shortcuts, I have turned off gestures now but I cant see that would have anything to do with it?

 

Any help appreciated

[TommyCooper]

Hi sidewinder,

 

This does sound like user error. Have you tried replacing the teacher to see if the problem goes away?

 

On a more serious note - try swapping the pen tray with one from another board (it doesn't need to another 660) as there's a small posibility that there's a fault with the pen tray. You could also try contacting Steljes (the UK distributor of SMART boards) technical support on 08450 724999 for advice.

[sidewinder]

Touch wood, I haven't heard any complaints since I upgraded the Smartboard software over easter - though it could be that they have given up moaning. I am inclined to think user error too as I could never reproduce it myself.

 

Thanks though, I'll try swapping the pen tray if it occurs again

[Andie]

I also had a teacher complaining about similar things happening, which I couldn't reproduce. In this case, it related to writing disappearing and reappearing when she touched the board. Eventually, she sent a runner to get me to show me the issue in front of a class. Annotations she had added to a word document kept disappearing and reappearing, and I couldn't work out why, although it seemed like a layers issue you get with objects in Word draw. I went away, then got called back, and this time saw message about image being saved. Finally realised that the issue may be with Word and not with SMART software. There was a setting in Word to Autosave every 10 minutes, and Word seemed to be picking up the annotations on the SMARTboard as alterations to the document - it was then trying to autosave as an image which was taking it ages to do, and interfering with the display. I changed the time to 60 seconds, and as far as I know that has fixed the issue. It may be that the issue you were getting wasn't being caused by SMART software, but by another program being used interacting with SMART software.