Emails come in but they wont go out.

[majeeko]

I’m using Spiceworks as a help desk, email support tickets are coming in but when i post a reply the recipient dose not receive it. The systems manager is away and i am trying to cover for him. I am mainly an AV tech who does some basic computer stuff but emails and exchange servers are not on list of things I know about. I am guessing the mail is being stuck in the exchange server somewhere. Our exchange server is running win server 2008 R2 and we use exchange 2010. I have already restarted the POP3 service in services but this is the extent of my email knowledge. Any help would be appreciated

[majeeko]

After some digging i have found the following error.

 

"Problem activating outbound server: The server smtp.salesiancollege.co.uk refused the connection on port 25. Please note that SMTP via proxy is not supported."

 

I have no idea what it means.

[Edu-IT]

Have you tried using the internal server name as the outgoing mail server?

[pete]

Has Spiceworks successfully sent mail in the past?

 

Depending on how your Exchange server is set up you may need to create a receive connector that will accept mail from the Spiceworks server on port 25.

[majeeko]

Has Spiceworks successfully sent mail in the past?

 

Depending on how your Exchange server is set up you may need to create a receive connector that will accept mail from the Spiceworks server on port 25.

 

I have no idea how the damn thing is set up, servers are not my area, thats why the boss gets paid more than me. Anyway i have just told people to email me requests directly for now. The boss can sortit out when he is back from holiday.