browolf Posted January 6, 2011 Posted January 6, 2011 Except I thought I'd avoid that by Uninstalling the old version and just installing the new. behold my simple yet effective esm login script rem uninstall old versions msiexec /x "\\location\promissor_206.13\promissor216.msi" /quiet msiexec /x "\\location\promissor_207.17\administrator.msi" /quiet msiexec /x "\\location\promissor_regkeys\promreg.msi" /quiet msiexec /x "H:\esm\Updates\old\administrator.msi" /passive rd "c:\program files\promissor\" /s /q rem ======================= Rem install new version msiexec /qb! /i H:\esm\Updates\Administrator.msi DATAPATH=H:\esm rem run program "c:\Documents and Settings\All Users\Start Menu\Programs\Promissor\Administrator.lnk" this worked fantastically when I setup the old version. but oh no, when the new version load from Administrator.lnk.... administrator: note There is a new version of Administrator. Press OK to be installation Pressing OK goes to open fire *file: security warning. and then tries to update itself with the same file that was used to install it. except it doesn't, just quits, but after 30seconds or so... it loads "there is a new version...etc" again! stuck in a never ending never upgrading loop I'm a bit reluctant to phone for help, as no one there ever seems to understand what I've been doing.
mounters Posted January 6, 2011 Posted January 6, 2011 Had a similar problem with an earlier upgrade and was told to carry out the following: 1. Close the ESM server application down, then rename the contact.ccf file from the ESM shared location. 2. Restart the ESM server and click on browser, it will want to do an update again, just cancel this. 3. Check the shared location to make sure that it has recreated the file. 4. Uninstall the administrator program on the client. 5. Install the administrator program on a client again making sure the path the shared files is correct. 2
gshaw Posted January 6, 2011 Posted January 6, 2011 (edited) We had this with the update before this one, turns out the registry had the old version number still stored in it. I made this script that checks if GOLA is installed... if so runs the uninstall string from the registry. Then reinstalls new version with data path set from the command line. It also runs the program so you can verify it installed OK by hitting enter on the login screen (remove this if you want it quiet) If GOLA isn't found then it installs it fresh, again remove if not required. reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B03B0CB8-6509-4C31-A43D-14C605A48208} IF ERRORLEVEL 1 goto notinstalled msiexec.exe /x {B03B0CB8-6509-4C31-A43D-14C605A48208} /qb msiexec.exe /i "S:\Student Work\Administrator_8_97_210_9\administrator.msi" DATAPATH="\\server\ESM_Test_Centre" /qb "C:\Program Files\Promissor\Administrator\WinAdmin.exe" exit :notinstalled msiexec.exe /i "S:\Student Work\Administrator_8_97_210_9\administrator.msi" DATAPATH="\\server\ESM_Test_Centre" /qb "C:\Program Files\Promissor\Administrator\WinAdmin.exe" exit You might want to check your registry first to make sure it's the same number for the uninstall string and just modify accordingly. Edited January 6, 2011 by gshaw
TechMonkey Posted January 6, 2011 Posted January 6, 2011 Ohhh I'm glad we have dropped this Sorry, no help but lots of smug self satisfaction
Cborg Posted March 7, 2011 Posted March 7, 2011 Had a similar problem with an earlier upgrade and was told to carry out the following: 1. Close the ESM server application down, then rename the contact.ccf file from the ESM shared location. 2. Restart the ESM server and click on browser, it will want to do an update again, just cancel this. 3. Check the shared location to make sure that it has recreated the file. 4. Uninstall the administrator program on the client. 5. Install the administrator program on a client again making sure the path the shared files is correct. This worked a treat for me, saved me from the nightmare of a looping install of the administrator update Excuse me while I now go and do a little victory dance...
achedgy Posted March 7, 2011 Posted March 7, 2011 Yes, I'm also a lucky person who doesn't have to support this strange bit of software anymore. Agreed the support people struggle to go beyond the basic of issues. Saying that the software did have some quite strange problems when upgrading. Mind you, you have to question the logic of calling the client software 'Administrator' Rings alarm bells if you ask me Not helpful i know, but feel your pain!!
gshaw Posted March 7, 2011 Posted March 7, 2011 I phoned up the other day to ask why the MSI installation \ upgrade method doesn't work anymore only to be told that "it's not supported and never has been"... thanks guys now we've got to do 200 machines manually... AutoIT to the rescue!
plexer Posted March 7, 2011 Posted March 7, 2011 Have you tried cameyo on it? would seem a good candidate. Ben
meastaugh1 Posted March 7, 2011 Posted March 7, 2011 I phoned up the other day to ask why the MSI installation \ upgrade method doesn't work anymore only to be told that "it's not supported and never has been"... thanks guys now we've got to do 200 machines manually... AutoIT to the rescue! I deployed this version and the previous one using Edexcel's MSI in Group Policy Software Installation. No tweaking, besides the datapath required.
OzTiger1050 Posted March 10, 2011 Posted March 10, 2011 I am experimenting with using RemoteApp to fuel this pain-in-the-a55 of a product, the product appears to work fine on the terminalserver 2k8r2-nosp but only up to the login screen just need to get a few mock tests and try the remote app method on my clients.
tech_guy Posted March 10, 2011 Posted March 10, 2011 We've put off doing the update because it's such a pain. Every time it goes wonky and when we phone up they blame us at first and then lo and behold they jigger something their end and it all mysteriously works again. I would be happy if we never used this software again. In fact atm I would be happy not to be working with computers and instead gutting fish in a fish processing plant in Sunderland.
sionide Posted March 10, 2011 Posted March 10, 2011 City & Guilds - What's happening Looks like City & Guilds are moving AWAY from Promissor towards this web-based "E-volve" thing.. Can't wait to try it. Almost anything will be preferable.. The most techie news I can find from that site is, it'll be a web-based install (probably ActiveX or some such).
gshaw Posted March 10, 2011 Posted March 10, 2011 I deployed this version and the previous one using Edexcel's MSI in Group Policy Software Installation. No tweaking, besides the datapath required. Ours was fine until this version and the one before it, very strange
meastaugh1 Posted March 10, 2011 Posted March 10, 2011 Ours was fine until this version and the one before it, very strange I guess we were just lucky to not have the remnants of the old version stuck in our registry.
Gerry Posted March 10, 2011 Posted March 10, 2011 City & Guilds - What's happening Looks like City & Guilds are moving AWAY from Promissor towards this web-based "E-volve" thing.. Can't wait to try it. Almost anything will be preferable.. The most techie news I can find from that site is, it'll be a web-based install (probably ActiveX or some such). The site says: The new platform is the externally validated BTL Group industry leading Surpass® system We're already using this with one department. It appears to be a Flash-based client managed through a website. We did have some proxy issues with it, though easy to install. Hasn't been updated in ages either.
sionide Posted March 11, 2011 Posted March 11, 2011 We did have some proxy issues with it, though easy to install. Hrmm, do all the clients and the server need special firewall rules to allow them out?? Sounds like a bit of a pain..
Gerry Posted March 14, 2011 Posted March 14, 2011 Possibly, our NM sorted it though so I'm not sure of the details. AFAIK test centres only need to install client software.
mavhc Posted June 23, 2011 Posted June 23, 2011 Issues with promissor: The version on the share that ESM updates vs the version installed via MSI, keep those in sync. Reinstalling ESM on a new computer requires phoning edexcel to reset something Otherwise my instructions at Promissor Administrator - Wiki have worked since I wrote them
koryo Posted July 19, 2011 Posted July 19, 2011 City & Guilds - What's happening Looks like City & Guilds are moving AWAY from Promissor towards this web-based "E-volve" thing.. Can't wait to try it. Almost anything will be preferable.. The most techie news I can find from that site is, it'll be a web-based install (probably ActiveX or some such). Yeah, we have just beein installing the E-volve secure client here. Spent almost an entire day trying to figure out why the software would open on one account and not another. After a short discussion and a few emails with their technical support team, seems that to get the software to run with a mandatory profile, you need to install an extra piece of software first, that doesn't seem to be documented anywhere. Download Details - Microsoft Download Center - SQL Server Compact 3.5 SP2 for Windows Desktop <- The extra piece of software The error message you get when trying to run on a mandatory profile is "The type initializer for 'SecureClientCore.Utility.HelperMethods' thew an exception." The program then attempts to open and just closes itself. Thought i would document this for anyone else doing a search for e-volve, and potentually save people some time. I do like the look of the main interface at the moment, seems quite nice. Not been able to test it further yet though.
Tony_Mc Posted August 4, 2011 Posted August 4, 2011 Good morning, Just to let you know, the latest version of the documentation for e-volve, does contain the reference to SQL Compact version 3.5, it was missing in the initial documentation. Tony
gshaw Posted August 4, 2011 Posted August 4, 2011 Good to know this in advance as we're moving to e-volve soon as well
Tony_Mc Posted August 4, 2011 Posted August 4, 2011 Anyone know how/where we get evolve? good morning, If you are a City and Guilds GOLA user, your center will have the opportunity to migrate over the following months, all centers will be approached via the migrations team and offered a date to migrate. You will then be given access to the software to be able to test and distribute across your network. The full process gives centers enough time to accept, test software, test navigation exams and migrate. Tony 1
CyberNerd Posted August 4, 2011 Posted August 4, 2011 Cool thanks, I'm guessing unlike Promissor this will work on terminal servers? and being web based, doesn't have any windows/IE only restrictions?
gshaw Posted October 4, 2011 Posted October 4, 2011 For anyone moving over to e-volve, just wondering if you've needed to do an install without the Start Menu shortcuts? I deploy our software via SCCM and while logged on the users have a Read Only Desktop \ Start Menu. e-volve doesn't like this when installing and fails so I hopped into ORCA and made a transform, removing the two entries in the Shortcut table. Should do the trick It installs by default in All Users\Appdata and automatically sets Everyone permissions to Full Control to avoid the permissions headaches some people had with GOLA...
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