Encrypted attachments in outlook 2010

[tomazzotta]

Hi

 

i am having a problem with sending an encrypted excel file via outlook 2010

the recipent is saying that they havent recieved the email... and i dont receive and email back with an error that it hasnt been delivered?

if i send an email without an attachment the recipent recieves it straight away?

 

any ideas?

 

Thanks

[Domino]

I imagine the mail server or client at the recipients end is blocking encrypted attachments - can they check the mail logs?

[glennda]

Yeah sounds like its being blocked by an upstream smart host - when we send data out i have to ring atomwide (my lea's service provider) to ask them to release the email which they then do once i have said its not a virus!

 

they get blocked because it cannot scan them

[tomazzotta]

ok so if i give my ISP a call they should be able to release this?

[Domino]

not neccesarily - check with your ISP, but it could just as easily be their end.

[glennda]

Yes it could be the person/company receiving the email's isp/ or even them holding the email