KYOCERA MITA FS4000DN LASER PRINTER ISSUE - HELP PLEASE!

[jabellamy]

Hi Everyone!

 

I'm a newbie on here but would like to pick your brains regarding the above printers.

 

In a short space of time we have had 6+ printers go down with all similar errors. They keep jamming or complaining of a jam when there doesn't seen to be any blockages at ALL!

 

Errors like jam in duplex unit and casette 1 are common and even after a thorough inspection and air dusting, they still won't work.

 

Kyocera support doesn't want to know as they're out of warranty unless we foot a large call out bill totalling over £250 (Without parts ot labour).

 

A little digging indicates a firmware error and a flashing of the EPROM, but to be honest I can't find more than that.

 

Any help would be FANTASTIC!

 

Thank You in advance, James.

[jabellamy]

Bump! Anybody?

[Poco]

hi jabellamy,

 

i will have a word with my kyocera contact and seen if there are any known issues or any downloads etc to fix your issue.

[tumbleweed]

Office equipment - sales and service - laser printers - OES UK Ltd - Home - small company based in Kendal, may be able to assist ..

[Haptic]

Where did you purchase the printers from......they may be able to offer some sort of help?

 

Chris