RM Printer Credit - Printer Issues

[dpmarker]

Hi all!

 

We've just rolled out RM Printer Credits at our school - to which most printers have started monitoring successfully and deducting credits.

 

However, we're having issues with a HP P2050 Laser-jet. When we go into Management Console - the Printer Credits tab is there - however its "grayed out"

 

Does anyone know any reason for this?

 

We're running RM CC4 SR1.

 

Thanks

 

Dan

[rad]

We have this up and running on CC4 and have just bought a similar printer, will check it tomorrow.

 

Have you logged a call with RM, they may know a way round it.

[Chris_]

Is this the network version (P2050dn) or just USB? If it's a local printer shared over the network you need to install the RM Local Printer package on the computer that the printer is connected to.

[dpmarker]

Is this the network version (P2050dn) or just USB? If it's a local printer shared over the network you need to install the RM Local Printer package on the computer that the printer is connected to.

 

Its a P2055 dn - sorry for the confusion!

[rad]

Its a P2055 dn - sorry for the confusion!

We have exactly the same printer installed in an ICT room and it is working and can allocate PC to it. Got another 5 of that type to set up.

[dpmarker]

We have exactly the same printer installed in an ICT room and it is working and can allocate PC to it. Got another 5 of that type to set up.

 

It is fully working with RM Print Credits?

 

Logging a call to RM now!

 

Many Thanks!