Weird printing problem - multiple copies without requesting - Help!

[adhutton]

We have a teacher with a weird printing problem.

 

Each time he sends a document to a network printer (any type of document, any printer) he gets multiple copies out of the printer.

 

For example he might want to print 5 copies of a Word document, but when it prints he gets 55 copies!

 

It is almost as if the amount he is selecting is being increased by that number again. For example 6 copies become 66, 7 - 77 and so on....

 

I had thought this might be simple user error, but I have observed him on two or three PCs and printers and the same thing happens each time.

 

We have checked his AD account, checked the printers, print server etc. and no indication of any problems.

 

I am at a loss as to why this might be happening. Any ideas chaps? Are we missing something really obvious?

 

We are on a MS Windows 2003 domain and use PCounter as our printing management software.

 

Any/all suggestions welcomed.

 

Andrew

[2097]

What type of account is he using ..

how are printers applied

are printers removed at logoff

[Admiral208]

Delete the printers and add them again

[K.C.Leblanc]

There's an option in most print drivers to print extra copies, obviously if this is used in conjunction with the copies selector in whatever application he's using this can result in a lot of pages.

 

The location of the option will vary from printer to printer, but here's screen grab from an HP 1320 to give you can idea what I'm on about.