Netgear Stack Switch Help

[AIT]

Hi,

 

Just got 4 of our GS700ts or now known as (GS748ts) switches out of storage.

 

2 work perfectly.

 

2 of them however don't seem to work (tried pressing reset and factory restore - no change)

 

They turn on fine ports light up (don't flash so they don't actually transmit data) and the stack id number stays on 0. Should go to 1 after a factory reset.

 

Any help greatly appreciated. Don't really fancy spending money to replace them..

[Dom_]

Are they still under warranty? I bought 6 recently, 4 had this same problem so they arranged replacements, of the 4 replacements 2 had the same problem again! After they were replaced they all work..

[AIT]

Thanks for the reply, In theory they should be in warranty but they need a proof of purchase. What seems to have been lost.....

[Dom_]

You could try contacting netgear direct - as I think it's a known issue

[AIT]

You could try contacting netgear direct - as I think it's a known issue

Do you mean netgear support direct... ( if so i tried that and in there words looks like they have died.)

[Dom_]

Yeah I did - that's rubbish!

[AIT]

Also most unhelpful..

My suggestion is can i pay for netgear to look at them/fix them..

 

His answer no..

 

But then as I trawl through netgear support there is some support option at 178 for a year.. (next day replacement.. still cheaper than buying a new unit).

 

 

I just cant imagine there actually properly broken. Its as if they are stuck on bootup..

[K.C.Leblanc]

Thanks for the reply, In theory they should be in warranty but they need a proof of purchase. What seems to have been lost.....

 

Get you finance peeps to find out who it was ordered from and then give them a bell.