RSoP_Robbers Posted June 28, 2010 Posted June 28, 2010 When a user tries to print preview a report, SIMS is crashing out and producing a 2144-6090-5900 error code. I have wiped the machine, installed Office 2003 manually, all updates etc, cleared user's Windows logon profile.... Any suggestions? Macro settings are also on Medium.
vikpaw Posted June 28, 2010 Posted June 28, 2010 Can anyone run that report? Or is it localised to a user / machine? Usually if it's a complex report there is something that slows it down, either because it's trying to suck out too much info or it's going round in lots of subquery loops. try simplyfying the report to prove the basic part works. or maybe recreating from scratch. what about running without preview? i presume that crashes out too. if when you get the infarction and fault code message you look at details, that may give us more clue as to the underlying issue. can you recreate and post that.
gavins38 Posted June 28, 2010 Posted June 28, 2010 Funnily enough I've got a member of staff who has just encountered this exact same problem. But not only does the print preview crash; just clicking the print button brings up an error about the printer not being connected or the default setup. When I've already checked and tested that it is. Seems to be a fault with the users account in Sims rather than the PC itself. I've also tried reinstalling Sims, changing the default printer and setting the macro level in Excel to low, but nothing has worked. I'm currently waiting for our Sims support team to get back to me with a solution.
vikpaw Posted June 29, 2010 Posted June 29, 2010 i slightly misread the original post, thinking you meant a simple preview of the report, or did you mean 'print preview', as in, you run the report to word and then print preview it...? it must be a sims fault as you've listed a fault code. i think the things i asked still stand. what if you save the report output and then try to print? or give to another user to print...
RSoP_Robbers Posted June 29, 2010 Author Posted June 29, 2010 Hi vikpaw The report is restricted to this specific user in question however available on any machine that they log into on SIMS. I meant "Print Preview" the report as in click print preview, the report then exports into the appropriate office app (Excel in this case) and then goes into Print Preview mode. Sorry that I was a little confuddled. This has been a pain in the lower endpoint! The report will export and then print however that is unsatisfactory for the user.
LosOjos Posted June 29, 2010 Posted June 29, 2010 The report will export and then print however that is unsatisfactory for the user. Kind of supports your sig, doesn't it lol? Back on topic: have you tried creating the report again from scratch? PITA but if it fixes it then you know the report has somehow become corrupted...
vikpaw Posted June 29, 2010 Posted June 29, 2010 i'm still confuddled. the only print preview before running the report is the 'go to print preview' option. are you saying that if you uncheck that, the report runs fine? but that the user wants it to go to print preview direct.?
creese Posted June 29, 2010 Posted June 29, 2010 When running a report you have the option to print preview which shows the list of names etc, included in the report. It also allows you to add or remove records. I would recreate the report, also check if they still have enough rights to run that data since creating it.
apeo Posted June 29, 2010 Posted June 29, 2010 Hi vikpaw The report is restricted to this specific user in question however available on any machine that they log into on SIMS. I meant "Print Preview" the report as in click print preview, the report then exports into the appropriate office app (Excel in this case) and then goes into Print Preview mode. Sorry that I was a little confuddled. This has been a pain in the lower endpoint! The report will export and then print however that is unsatisfactory for the user. Are you talking about an Assessment Marksheet here?
creese Posted June 29, 2010 Posted June 29, 2010 Reports |Run report |Highlight a report (don't double click) Top left is a Preview and a Run button. Choose Preview.
apeo Posted June 29, 2010 Posted June 29, 2010 Reports |Run report |Highlight a report (don't double click) Top left is a Preview and a Run button. Choose Preview. Sorry I wasnt replying to your post.. the description RSoP_Robbers has given sounds more like Marksheets then a SIMS Report.
creese Posted June 29, 2010 Posted June 29, 2010 Sorry I wasnt replying to your post.. the description RSoP_Robbers has given sounds more like Marksheets then a SIMS Report. Ditto, I wasn't replying to yours It just took me that long to fire up my test data.
vikpaw Posted June 29, 2010 Posted June 29, 2010 (edited) But rather than marksheets, it's more likely that the OP refers to individual reports, where hitting preview actually takes you to word, where as i don't know of any other option that does. the preview in data reports just shows them on screen. EDIT: actually it's not more likely if i read the posts carefully, it's just more likely ind.reps. than marksheets which was the recent thought chain of last few posts. it's defo got to be the print preview option that you get in excel based data reports, which i find really annoying and always uncheck! Edited June 29, 2010 by vikpaw i had an afterthought.
apeo Posted June 29, 2010 Posted June 29, 2010 Ditto, I wasn't replying to yours It just took me that long to fire up my test data. LOL i did wonder My BAD, I stand corrected but the thing is RSoP_Robbers has stated the button is called Print Preview, which doesnt exist in SIMS report and the Preview you speak if isnt actually a Print Preview. Its a preview of the data you are pulling out. It in no way shows what its going to look like when you print it. Thats what i understand it to be.
apeo Posted June 29, 2010 Posted June 29, 2010 But rather than marksheets, it's more likely that the OP refers to individual reports, where hitting preview actually takes you to word, where as i don't know of any other option that does. the preview in data reports just shows them on screen. EDIT: actually it's not more likely if i read the posts carefully, it's just more likely ind.reps. than marksheets which was the recent thought chain of last few posts. it's defo got to be the print preview option that you get in excel based data reports, which i find really annoying and always uncheck! LOL we are getting well confused but i think its defo something to do with Assessment.. i suggested Marksheets because there is a Print Preview button within Assessment/SIMS itself rather then an external application (such as Excel in this case). You can also export data and print it with marksheets. I think RSoP_Robbers needs to clear this up LOL.
LosOjos Posted June 29, 2010 Posted June 29, 2010 I meant "Print Preview" the report as in click print preview, the report then exports into the appropriate office app (Excel in this case) and then goes into Print Preview mode. Sounds like he means the option you have when selecting report output to go straight to print preview, the report then exports into the appropriate office app (Excel in this case) and then goes into Print Preview. Personally I'd tell the end user to live with the fact they have to press one more button to get print preview, but then I'm harsh like that
creese Posted June 29, 2010 Posted June 29, 2010 This is a great example of why it is important to get full info from the user, path, routine etc. Generally the 0000-0000-0000 number is not much help but the text that accompanies it is.
vikpaw Posted June 29, 2010 Posted June 29, 2010 Personally I'd tell the end user to live with the fact they have to press one more button to get print preview, but then I'm harsh like that I do like the cut of your jib sir.
vikpaw Posted June 29, 2010 Posted June 29, 2010 This is a great example of why it is important to get full info from the user, path, routine etc. Generally the 0000-0000-0000 number is not much help but the text that accompanies it is. i refer you to post #2 ! come on rsop' help us out here
apeo Posted June 29, 2010 Posted June 29, 2010 This is a great example of why it is important to get full info from the user, path, routine etc. Generally the 0000-0000-0000 number is not much help but the text that accompanies it is. So true. Its almost like Chinese Whispers..
vikpaw Posted June 29, 2010 Posted June 29, 2010 So true. Its almost like Chinese Whispers.. I don't see what Siamese blisters has to do with the problem!
creese Posted June 29, 2010 Posted June 29, 2010 I don't see what Siamese blisters has to do with the problem! Cat's whiskers?
apeo Posted June 29, 2010 Posted June 29, 2010 IC the problem is caused by That Swiss Curse! Oh no not the Swiss Curse!
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