ctf file error while importing

[aneena]

Hi All,

I am new to sims

One of the user was getting file not recognised while importing a ctf file in cencus.

please advice me

[aneena]

Its an XML file

[aneena]

Any replies appreciated

[creese]

The only thing I can think of is that the file is corrupted.

 

Can you open it?

[aneena]

Yes the ctf file opens

[creese]

I have had occasions when a file, in the process of downloading has put an extra, unseen extension at the end i.e. 11111.xml.zip . With a bit of fiddling you can rename it.

 

Apart from that I can't think of anything else.

[aneena]

extension is perfect, its .xml

[saundersmatt]

We had this exact same problem yesterday. (It made me feel as though I was going insane)

Having contacted the support desk we were told that there were known issues with some ctf files.

 

I would contact your support provider.

 

Matt

[aneena]

Thanks I contacted them and that's under process.

Any solutions provided to you so far by them

[garrysaddington]

I know this is not ideal, but you could get the sample CTF file from Teachernet:

 

Teachernet, CTF9

 

and compare the file you have to it and amend the said file if it's structure or in particular the headers are wrong. A fudge, I know but may get you through while waiting for a formal solution.

[aneena]

Any more suggestions please