Anyone here familiar with Panasonic telephone systems?

[maniac]

I want to do something so rediculously simple, I can't believe I can't work it out.

 

We have two phones in this office, one was only added recently so I have my own extension.

 

All I want to do is create a group so that when someone rings the support line, it rings both phones in the office and not just the one, but if someone rings my extension directly it only rings my phone. I'm pretty sure this can be done, but I can't figure it out on this switchboard.

 

The phone system is a Panasonic Digital Super Hybred system with a KX-T7431 handset - not sure on the switchboard model number, it has about 45 extensions thou.

 

Can anyone help?

 

Mike.

[john]

You will want to make a ring group, which depending on the system may mean a new IT Helpdesk number.

 

You add both extensiosn to the ring group and it gets a number and it will ring both, but you keep your own extension numbers as you currently do.

 

That's how mine works.

 

Another way could be if you can hear the other phone just enable call pickup on that extension for your handset so when that phone is ringing and you want it you can type a code / press a button and get the calls on your handset, thats what I have setup in our office, I just type a code in my handset and it brings the call on the other phone to me.

[laserblazer]

Have you got the manual? I found a dowload for our KX system. It was around 230 pages.

[Sirbendy]

I could tell you how to do it in Cisco Callmanager...heh..

[john]

I could tell you how to do it in Cisco Callmanager...heh..

 

I could tell you how to do it on a BT BCM and a BT Versatility and BT Inspiration so hehe

[sdc]

If you're still looking for how to do this, let me know - I have most of the Panasonic system manuals as PDFs and would be happy to email you a copy.