Backup Exec - Again!!

[CHR1S]

So this time the test runs and passes but the actual backup fails with

 

Final error: 0xe00084af - The directory or file was not found, or could not be accessed.

 

Ive tried their steps to resolve the issue for BE10, including creating the sis common store folders in the root of the drives and checked the security that BE runs with.

 

Am I missing something obvious?

 

Thanks

 

Chris

[DMcCoy]

What are you backing up (server/versions) and what version of BE is it?

[bossman]

@CHR1S:

 

Which version of BE are you running?

have you tried rebooting the server and checking the services to see if they are all working correctly.

Also check to see which user is the BE is using as the backup account.

[CHR1S]

Im backing up how directories and MIS data on Server 2003 to a NAS box using BE 10 rev. 5484, its always worked in the past just now its decided it has issues

[CHR1S]

@CHR1S:

 

Which version of BE are you running?

have you tried rebooting the server and checking the services to see if they are all working correctly.

Also check to see which user is the BE is using as the backup account.

 

I have restarted the services, not the server yet and its using the admin account.

[bossman]

@CHR1S:

 

I fear it could have something to do with the SQL agent and you may have to upgrade to a new version of BE server and client (emphasis may). Will look into it in more depth and see if any solutions are available.

Have you been on the Symantec site for any hotfixes or technical support or do you not have any?

[CHR1S]

Yeh, Ive tried their suggested hotfixes etc and im coming up short. Ive deleted the device and media and tried again and its still happening.

I have checked the backup account and its the logon account and it passes the tests for the backup job and the test run.

 

The exact error is -

 

Backup- Server

Directory was not found, or could not be accessed.

None of the files or subdirectories contained within will be backed up.

Directory was not found, or could not be accessed.

None of the files or subdirectories contained within will be backed up.

 

Its an unhelpful error to say the least, seeing as I am only backup up single test files.

[localzuk]

Nearly all errors I've had with BE were fixed by a full restart of both the backup server and the server being backed up.

[CHR1S]

Nearly all errors I've had with BE were fixed by a full restart of both the backup server and the server being backed up.

 

Thats next on my list as soon as the admin lot toddle off

[clareq]

I've had a problem with BE which required all servers to be rebooted - apparently the servers were being locked by one server, preventing others from connecting with the backup server.

[bossman]

@CHR1S:

 

Could it be part of the disk is corrupted and therefore the file cannot be accessed because of it?

 

found this:

Final error: 0xe00084af - The directory or file was not found... | Symantec Connect

 

Which led me to this:

Symantec Backup Exec ™ 10d rev. 5629 for Windows Servers Installation Files

 

But you may have done this already

 

As I have already suggested a reboot usually does the trick

[bossman]

@CHR1S:

 

Also found this but you have probably gone through this already:

"Directory or File was not found, or could not be accessed" (a00084af HEX or e00084af HEX) is reported when a backup job using the Advanced Open File Option fails.

 

[CHR1S]

Thanks Bossman, I missed the AOFO one, ill give that a try.

[bossman]

@CHR1S:

 

Your very welcome

keep me informed of events

Good luck