Helpdesk Technician - Tresham, Kettering, Northants - £17,561 - £20,362

[michaelf]

IT Services Helpdesk Technician (Ref 676)

Closing Date for applications:12 noon Wednesday 7th October 2009

Interviews will take place on Monday 19th October 2009

 

37 hours per week

Salary range £17,561 - £20,362 per annum

 

A new position has become vacant within a busy IT Service area for a Helpdesk Technician to log and resolve helpdesk calls and queries at first line level, whilst maintaining a high level of customer service. The post is based at our Kettering campus.

 

Duties will include being the first port of call for all incoming general or helpdesk related queries, providing 1st line technical helpdesk support to all internal and external customers either over the telephone, via remote connection or in person, resolving as many helpdesk calls at this level as possible. You will also log and assign calls to technical staff at the appropriate level, escalating as required and be responsible for user account administration. This role requires that a degree of non-technical administration duties are also carried out.

 

The successful applicant will have demonstrable experience in a busy 1st line helpdesk environment, have intermediate/advance knowledge of MS Office packages, and have excellent communication and customer service skills. You must also demonstrate the ability to multitask and effectively prioritise in a high pressure environment.

 

Further details can be found in the job description.

 

IT Services Helpdesk Technician (Ref 676) - Tresham

[Kitkatninja]

I use to work at Tresham and they are ok to work for.

 

-ken

[michaelf]

With the closing date approaching I thought I'd give this a bump incase anybody's missed it.

[jamiet1985]

Tried to get the application form off the link, but its been taken down, probably because its so close to closing time lol

 

Any change i could have an application form in word, or are there going to be any more vacancies shortly?

 

Thanks