Anyone here SAN experts? Our SANs down!

[googlemad]

Just came on here as a last resort really while waiting for support etc to get back to me!

 

Last night our SAN must have had a problem (We have 2 in seperate buildings replicating each other I believe)

 

Got a email from it:

Neverfail Heartbeat Red Alert: Neverfail Channel connection has been lost. This happened at Tue Aug 25 20:30:32 BST 2009 on the Secondary nfpri while Passive. Further information if available: If you regularly get this message please see KB 992.)

 

This morning both SANs are at the Windows Storage Server screen fine, so I can go through console / RDP on both.

 

On both there is a Neverfail system tray icon saying NEVERFAIL HEARTBEAT NOT RUNNING.

 

Any ideas? I didn't know servers could have heart attacks!

 

(It is a Westek SAN unit, not sure what model though!)

[Guest Guest]

The heartbeat is for the SANs to check eachother are still alive. It is generally for high availiblity, so when 1 goes down the other sees this and takes over any services.

[googlemad]

Well that didn't work out then, since neither are 'up'!