[news] When Good Techs Go Bad.

[SYNACK]

"A Verizon customer filed a lawsuit after the tech the company sent out got a little punchy. Instead of fixing the customer's problem, the tech allegedly hit him in the face.

 

Apparently a Tech from Verizon in the US snaped and beat up the customer on a housecall. I wonder which clause of the SLA that was covered under .

 

It is kind of worrying to hear about and you have to wonder what sort of day he was having to drive him to such extremes, not that that is any justification.

[Little-Miss]

That must have been a "falling down" moment...

[pete]

So (reading the end paragraphs of the story) if I get a job with Verizon, they won't mind if I punch the occasional user in the face?

[rsenior]

Beating up idiot users.I am sure its in the job description under "any other reasonable duties"

[Gatt]

I'm guessing he had asked "Have you made sure its plugged in and switched on at the wall" over the phone - to be told "Yes I Have.."

 

Only to find upon arrival that it was infact not plugged in or switched on at the wall..

 

[Michael]

That's a little worrying really and gives us people a bad name. Really isn't worth it!