silver Posted July 13, 2009 Posted July 13, 2009 OK, *sigh* - obviously done something silly again... Installed ITALC on the server and a client Can't run it on the server - I get a message telling me "There seems to be no ITALC service running on this computer or the authentication keys aren't set up correctly" What have/haven't I done? Server 2003 by the way. It installed fine as far as I could see. I let it install to the default locations Anyone help?
Michael Posted July 14, 2009 Posted July 14, 2009 I get a message telling me "There seems to be no ITALC service running On the server, if you click Start > Run, then type: services.msc is there an ITALC service listed? If it's not started, then start it manually. You may also want to specify 'Automatic' as the startup type.
silver Posted July 14, 2009 Author Posted July 14, 2009 The service is listed. It says it has started but I restarted it anyway. No difference!
silver Posted July 14, 2009 Author Posted July 14, 2009 Ohh - that seems to have done the trick!! Thanks all:D
sted Posted July 14, 2009 Posted July 14, 2009 Why would that make a difference? because it uses the same pors and whicever starts first seems to get them. I have a reg file that moves italc to diff ports so i can run both at once (you also need to add port number 5910 )so pc01:5910) to the console when you add the pcs Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\iTALC Solutions\iTALC\Parameters] "ivsport"="5910" "isdport"="5920"
silver Posted July 14, 2009 Author Posted July 14, 2009 OK - now I have got it going..... Do I install the master on the server and if I do how does the controlling teacher access it? Or do I just install the master on the 'teachers' computer in the IT suite I am having trouble seeing the clients - doing it by name eg: XXX1.domain name. Is this right or is there another way? Ta
silver Posted July 15, 2009 Author Posted July 15, 2009 *bump* I'm sure that this is a stupid question - please just humour me (NB: can't find computers by IP address as this changes)
silver Posted July 15, 2009 Author Posted July 15, 2009 Right, have tried the current IP address of the computer next to the one with the master software on it, and its name/domain etc, but no luck. I have tried it logged on as a teacher and an admin C'mon people, give me a hand here, PLEASE
titch Posted July 15, 2009 Posted July 15, 2009 Rather than use i.ps which change, use the computer name instead. Makes life a bit more easy.
witch Posted July 15, 2009 Posted July 15, 2009 He says he has already tried the computer name and/or domain name
silver Posted July 16, 2009 Author Posted July 16, 2009 (edited) Firewall isn't on - know this for def as a while back we couldn't update the NOD32 and that was the reason - so all firewalls turned off. Had another look -windows firewall is off - is there another one anywhere I should be looking at? . I have put the master on a workstation in the IT suite but the machine next to it cannot ping it - should it be able to and if so, what do I look for to get this right?? Edited July 16, 2009 by silver
Jose Posted July 16, 2009 Posted July 16, 2009 did you install italc on the client machine and copy over the keys ? if your dns is not clearing stale records then this can cause italc to either not show/connect to machines or even worse show the wrong pc to the wrong name.
silver Posted September 17, 2009 Author Posted September 17, 2009 Well, here I am back again with the same problem. Uninstalled everything and started again. I installed italc on the master first and exported the keys to a location on my server. Then I installed it on a client and imported the key, which seems to have gone fine. But.. the master computer still cant see the client, whether I add it by IP or name or anything else for that matter. No firewalls for definite Please can someone help?
dhicks Posted September 17, 2009 Posted September 17, 2009 (edited) the master computer still cant see the client, whether I add it by IP or name or anything else for that matter. Never mind iTALC for a minute - can the master machine itself see the client machines - can the master ping the clients, and vice-versa? Are the machines on the same IP address subnet (do they have the same IP mask)? -- David Hicks Edited September 17, 2009 by dhicks
farmeunit Posted September 17, 2009 Posted September 17, 2009 We use MAC address along with hostname of each machine. We don't use the hostname with the domain so not sure if that matters. As for accessing you need to install the master on every computer you want to see clients from. We use the same key for all installs. If you need another master, copy the keys folder from another master and have it install normally with the master selected. Stop the italc service, and copy/paste replacing the existing files before the services starts back up. You don't have firewall on your clients or master?
silver Posted September 18, 2009 Author Posted September 18, 2009 I have chosen one computer in the IT suite to be 'master' and currently I have only installed the client on the computer next to it. No firewalls Since I reinstalled it, when I try to access the client machine from the master, on the client I get an 'authentication error' - apparently this is to do with the key, and is a step forward as I never got that before. I am going to produce a new master key and export it to the client and see if that works
silver Posted September 18, 2009 Author Posted September 18, 2009 And it did!! I'll never know quite why but now it does so that's done then! thanks for all your help
silver Posted September 21, 2009 Author Posted September 21, 2009 Hmmm - may have spoken too soon It wouldnt let me specify the machine just by name, I had to put the IP address in too before it would work. BUT the ip address isnt fixed and could change tomorrow, rendering the system useless! Is is best to do MAC address (and if so, where do I get it) and will this work on its own? Or am I missing something....
Michael Posted September 21, 2009 Posted September 21, 2009 To get a MAC address, on the local machine navigate to, Start, Run and type cmd. From the command window type ipconfig /all then press enter. If you have multiple network adapters (such as one wired and one wireless), each will be listed along with its unique MAC address. To copy the MAC address, click the C:\ at the top left (small black icon), then choose Edit > Mark, click and drag the cursor over the MAC address (it'll highlight white), then click on the same menu and choose Edit > Copy and paste into Notepad for example.
silver Posted September 21, 2009 Author Posted September 21, 2009 Done that but it doesnt like it on its own, it still wants the IP address. The one I put in seems to have stayed though but I am worried! Another problem - does EVERYONE who logs on have to populate the master screen? I initially put the one computer on as manager, only to find it doesnt show when I log on as a staff member. So I added it as the staff member, only to find that it doesnt show when I log on as a different staff member. Surely everyone doesnt have to do this? How do I get the master settings to be seen by anyone (well, staff anyway) who log on to the computer?
sted Posted September 21, 2009 Posted September 21, 2009 (edited) To get a MAC address, on the local machine navigate to, Start, Run and type cmd. From the command window type ipconfig /all then press enter. If you have multiple network adapters (such as one wired and one wireless), each will be listed along with its unique MAC address. To copy the MAC address, click the C:\ at the top left (small black icon), then choose Edit > Mark, click and drag the cursor over the MAC address (it'll highlight white), then click on the same menu and choose Edit > Copy and paste into Notepad for example. or do ipconfig /all >\\server\share$\%computername%.txt that way you could run it as a startup script come back in a few days and have a file for each pc Done that but it doesnt like it on its own, it still wants the IP address. The one I put in seems to have stayed though but I am worried! Another problem - does EVERYONE who logs on have to populate the master screen? I initially put the one computer on as manager, only to find it doesnt show when I log on as a staff member. So I added it as the staff member, only to find that it doesnt show when I log on as a different staff member. Surely everyone doesnt have to do this? How do I get the master settings to be seen by anyone (well, staff anyway) who log on to the computer? i just set it up for me then copied it from my docs and setting folder to my mandatory profile for teachers (if your using roaming/local profiles just copy it to some accessible locationb and script it to copy to their profile on login. Edited September 21, 2009 by sted 1
silver Posted September 21, 2009 Author Posted September 21, 2009 i just set it up for me then copied it from my docs and setting folder to my mandatory profile for teachers (if your using roaming/local profiles just copy it to some accessible locationb and script it to copy to their profile on login. I *think* we have roaming profiles but I am not sure - on the server there is a profile for teachers and one for students (how do I tell?) and I don't know how to script it to do anything on log in - can someone help with words of one syllable...? if I just have to drop it in to their profile, what do I drop where??? Thanks
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